Account Manager Commercial Landscape Maintenance

Account Manager – Commercial Landscaping and SnowOur client is an established and growing commercial landscape company known for delivering exceptional service, building long-term client partnerships, and investing in their people. With a 96% client retention rate and very high employee retention, the company culture is built on accountability, teamwork, and doing things the right way—for customers and employees.We are seeking an experienced Account Manager to serve as the primary point of contact for a portfolio of commercial maintenance clients. This role is ideal for a customer-focused professional who enjoys relationship management, identifying opportunities for enhancement sales, and working closely with production and branch leadership to deliver top-tier service.Position OverviewAs an Account Manager, you will manage a $600K to $1.2M landscape maintenance portfolio, with responsibility for customer satisfaction, account renewals, and enhancement growth. Your success will be measured by renewal rate, enhancement penetration, and gross margin performance.Key ResponsibilitiesCustomer Service & Account ManagementServe as the primary contact for assigned customersConduct regular site walk-throughs, formal meetings, and proactive issue resolutionMaintain a 90%+ renewal rate (company average is 96%)Handle snow-related field phone calls during events and coordinate with the Branch ManagerSales & EnhancementsIdentify opportunities to grow existing accounts through enhancementsPerform all estimating, take-offs, and proposals for enhancement workAchieve 50% enhancement penetration at 55–60% gross marginsSupport branch revenue and profitability goalsBusiness DevelopmentSell enhancements while maintaining acceptable gross marginsBuild trusted, long-term customer relationships that lead to repeat and expanded businessProduction & Leadership CommunicationPartner closely with the Production Team and Branch Manager to exceed customer expectationsEnsure seamless communication between sales, operations, and leadership using AspireAdministrative ResponsibilitiesPrepare estimates, contracts, enhancements, sales reports, and assist with accounts receivableMaintain organized, accurate documentation and reporting using AspireQualificationsMinimum 5 years of experience in a horticultural or landscape-related fieldExcellent verbal, written, and listening communication skillsHighly organized, customer-focused, and solution-orientedStrong time management, prioritization, and multitasking abilitiesComputer proficiency and fundamentals in basic accounting and businessAbility to work independently and collaboratively in a team environmentValid driver's license with a safe driving recordBilingual English/Spanish preferred, but not requiredCompensation & IncentivesCompetitive base compensationPerformance-based bonus tied to enhancement penetration, gross margin, and renewal rateHealth, Dental, Life, Disability, Take Home Vehicle, 401k Match, PTOWhy Join Us?Long-term career growth with a financially stable, expanding organizationVery high client retention ratesHigh employee retention driven by a supportive, team-oriented cultureStrong operational support and clear performance expectationsIf you are a relationship-driven Account Manager who takes pride in service excellence, profitable growth, and long-term customer partnerships, we'd love to speak with you.ZRCompensation: $80,000 per yearJ-18808-Ljbffr