Medical Support Assistant (MSA)

SummaryThe Nursing Department Medical Support Assistant provides critical administrative and clinical support in inpatient and outpatient nursing units. This role supports patient flow, admissions, scheduling, records management, and daily unit operations in a high‑acuity clinical research environment.Work Location:In-office, NIH Clinical Center - 9000 Rockville Pike, Building 10, Bethesda, MD 20892.ResponsibilitiesSchedule and manage patient appointments using NIH systemsPerform inpatient admissions and outpatient registration in CRISApply patient identification wristbands accuratelyPrepare and manage medical records and inpatient chartsAssist patients, nurses, and providers with forms and unit processesPerform safety inspections and support clinical supply managementMonitor specimen and nutrition refrigerator temperaturesProvide reception and telephone coverage as neededFloat across nursing units and remain after shift if patient care requiresOther duties as assigned QualificationsMinimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)High School Diploma or GEDMinimum 1 year of healthcare experience with direct patient interactionStrong customer service, communication, and organizational skillsBasic medical terminology knowledgeComputer proficiency (Microsoft Word, Excel, Outlook)Compliance with all mandatory vaccination and infectious disease requirementsAdherence to NIH standards of conduct, appearance, customer service, and confidentialityAbility to obtain and maintain NIH PIV (HSPD‑12) clearancePreferred QualificationsPrior experience supporting the National Institutes of Health or other federal healthcare organizations.Familiarity with MSA roles and workflows.Experience with electronic health records (EHR) or patient management systems.Prior experience supporting 24/7 operations or shift-based workforce environments.Knowledge, Skills And AbilitiesBasic understanding of healthcare administrative workflows, including scheduling, registration, and admissionsFamiliarity with medical terminology and patient care environmentsKnowledge of patient privacy, confidentiality, and HIPAA/Privacy Act standardsGeneral understanding of customer service principles in a healthcare settingStrong customer service skills with the ability to communicate clearly, professionally, and compassionatelyProficient in computer use, including electronic scheduling systems and Microsoft Office (Word, Excel, Outlook)Accurate data entry and attention to detail in high‑volume, fast‑paced environmentsEffective verbal and written communication skillsAbility to manage multiple tasks, prioritize workload, and meet deadlinesStrong organizational and documentation skillsEstimated Salary/WageUSD $20.00/Hr. Up to USD $25.00/Hr.