Inbound Call Center Rep

Inbound Call CenterPosition is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch. Candidate will be required to attend an in-person on-site interview fair to be held on 4/21, 4/23, 4/28 and 4/30. There is a 2-3 week training period for position. No time off will be approved during the training period. SkillRequired / DesiredAmountof ExperienceHigh school diploma or GED.Required Strong customer service related experience, preferably in a professional environment.Experience adhering to ethical and confidentiality requirementsExcellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Strong analytical ability to analyze and research tax related inquiries.Prior experience in a fast-paced call center environment.Knowledge of tax regulations.Associates or Bachelors Degree in accounting, finance, or related field. A Day in the Life:Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements. Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.Applies knowledge acquired in training and utilizes resources to analyze and solve problems. Responds to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicates professionally using correct grammar, spelling & punctuation.Complies with all ethical and confidentiality requirements. What You'll Need for Success:High School Diploma/GEDHigh-energy – Optimism – Teamwork –CollaborationSomeone who provides open, honest, and positive communication.A continuous learning and improvement – let’s get better every day … together approach.A team member who speaks up if you don’t understand or need more information.Proven ability to provide customer service by telephone in a high-volume call center.Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.Ability to analyze, research and problem-solve using various resources.Ability to learn to learn, understand, and apply ethics and confidentiality laws.Supervisory Responsibilities/Direct Reports:This role does not provide direct supervision to direct reports.Difficulty of Work:The Call Center customer service representative must use analytical skills to determine the customer’s needs and apply the procedures to communicate the resolution and accurately resolve the customer issues Responsibility:The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required. Personal Work Relationships:This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners. Physical Effort:This role performs work in an environment where sitting for extended periods of time could be expected.Working Conditions:This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours. Competencies:·Communicating Effectively, professionally, accurately·Delivering High Quality Work·Critical Thinking·Managing Time