Senior Director, Agency Experience & Service Delivery

A state government agency in Montana is looking for a Chief Agency Experience Officer to lead the agency experience strategy, enhancing customer-centric IT services. This senior executive will oversee Customer Success, IT Helpdesk operations, and ensures agency needs drive IT priorities. Ideal candidates will have deep expertise in customer experience and service design, along with strong IT service management knowledge. The position offers a salary range of $130,000 to $135,000 with benefits including health insurance and paid leave. #J-18808-Ljbffr