Intermediate Help Desk Technician

FedTec is looking for an Intermediate Help Desk Technician/System Administrator support . This role provides hands-on technical support across infrastructure, systems, and end-user environments, ensuring seamless IT service delivery.Location: Ft. Belvoir, Virginia(Onsite)Required Certifications: CompTIA Security+CEClearance : Minimum of Active SecretPrimary ResponsibilitiesTroubleshooting and providing technical support for Desktop computers, printers, and associate electronic devicesProvide problem resolution and consultation services for local and remote usersDocument and report all trouble tickets utilizing Computer Associates (CA) Help Desk softwareReceive, delegate, manage, respond to and resolve user service requestsCreate/manage workstation accounts in Active DirectoryInstall/Configure software as requiredImage and configure new and existing workstations as requiredSupport Life-Cycle Management - IOM workstations at multiple locations Basic Qualifications6+ years of experience providing Tier 1 & Tier 2 IT Support Services troubleshooting both hardware and software issues in mixed environments that include workstations & laptops (SIPR, NIPR), servers, mobile devices, perpherals, and A/V equipment.Extensive working knowledge of: Active Directory, Operating System (OS) delivery methods (SCCM etc.), Defense Enterprise Provisioning Online (DEPO), Tiered Help Desk Approach, Work ticket tracking solutions (CA ticketing system and/or Remedy)When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like:Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.Time to Recharge: Generous paid time off to relax and rejuvenate.Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.Visit fedtec.com to learn more about who we are and where you can make an impact!Commitment to Non-DiscriminationAs an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!No Agencies Please