Customer Success Manager

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.Help our customers adopt faster, grow faster, and stay longer — all while shaping the future of Postgres.As a Customer Success Manager , you'll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy.This is a builder-operator role. We're scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath. You'll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like; powered by AI, driven by data, and always human.If you love databases, developer tools, and helping customers succeed at scale, we want to talk to you.This is a remote role. Candidates must be US-based, with EST or CST time zones strongly preferred.You will be responsible for in this role:Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacyAnalyzing account health, identifying risk, and creating data-informed success plans that align with customer ROIBuilding strong, multithreaded relationships with technical and business stakeholders, including executivesLeading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolutionCollaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmapGenerating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversationsDriving internal improvements to our CS playbooks, tooling, and automation as we scaleLeveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpointsHelping us convert customers into active champions — case studies, testimonials, reference calls, and moreYou could be a great fit if you:Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR rangeAre fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similarCan translate fluently between business goals and technical complexity — you're as comfortable with a VP Eng as a DevOps ICKnow what great looks like and have built or iterated on CS playbooks, customer journeys, and internal toolingAre curious, decisive, and proactive — you think ahead and solve for scaleHave excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environmentsHave a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AIHave strong communication skills (written, verbal, async) and know how to build trust quickly with customersThrive in fast-paced environments where ambiguity is a feature, not a bugYou might not be a great fit if:You're new to working with technical products or are uninterested in learning about databases and infrastructureYou prefer following detailed playbooks over building and iterating on themYou're not comfortable leading customer conversations at both technical and executive levelsYou avoid ambiguity or aren't energized by rapid growth and changeOur Commitment: We respond to every applicant.We review applications fairly and objectively, and shortlist based on relevant skills and experience.We ensure clear and timely communication throughout your candidate journey.We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you\'ll collaborate with across our organization.About Tiger Data Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Tiger DataWe embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch, sharing workout routines, or discussing your favorite plants and pets, you'll find your community here.Our Tech Stack: We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabaseWhat We Offer: (Please note that benefits may vary based on country.)Flexible PTO and comprehensive family leaveFridays off in AugustFully remote opportunities globallyStock options for long-term growthMonthly WiFi stipendProfessional development and educational resourcesPremium insurance options for you and your family (US-based employees)Ready to join the future of PostgreSQL? We can't wait to meet you.#J-18808-Ljbffr