IS Support Clerk

ROLE SUMMARY: The IS Support Clerk performs patient care functions, is knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred. Attends LA County DMH Financial Trainings and Staff Meetings.Excellent organizational, interpersonal, problem solving, time management and communication skills, both verbal and written. Exceptional understanding of exemplary customer service, team player, flexible, detail oriented and able to work independently.ESSENTIAL FUNCTIONS:Facilitates client enrollment for servicesCollects all required DMH financial information from client and obtain signaturesOpens client cases in Wellnest E.H.R.Answers calls regarding services and statuses of caseScreens for Health InsuranceReviews legal documents (Minute Order, Court Orders and Adoption paperwork).Verifies and interprets client Medi-Cal or Other Health Insurance.Adds memos regarding missing documents in Wellnest E.H.R.Processes referrals for FSP, Family Preservation and Hospital Discharges.Obtains signature via DocuSign or in person.Notifies providers when client applications are completedEnsures all patient information is HIPAA compliantAssists clients in completing medical history and Intake Forms, and/or consents, and ensures the client comprehends the forms before signingEnsures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. according to regulations.Attends meetings/trainingsIs flexible with accepting new work assignments REQUIRED QUALIFICATIONS: A minimum of a high school diploma is required. Bilingual Spanish speaking is required.One year of mental health care related experience or commensurate health care experience is preferred. Previous DMH experience, Patient Financial Services, Medi-Cal verification and client data inquiry preferred. Basic knowledge of general computer equipment (keyboard, monitor and printer features). Excellent customer service skills, display good written and communication skills, ability to handle client services in a timely manner.CONDITIONS OF EMPLOYMENT:Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver's license and clean driving record that meets Wellnest's insurance carrier's criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice. Proof that you will be fully vaccinated against COVID-19 and boosted per eligibility guidelines by your employment start date. Per the CDC and Department of Public Health, individuals are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen). The Company will provide exemptions in accordance with applicable law.WORKING CONDITIONS:Employee regularly works in an office environment. Employee may be required to work flexible, evening and/or weekend hours for time-sensitive projects.REASONING ABILITY:Ability to effectively present information and respond to questionsAbility to read, analyze and interpret manual and office documentsAbility to interpret a variety of instructions furnished in written, oral, diagram or schedule formAbility to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusionsAbility to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contextsAbility to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constrainAbility to be flexible and adapt to changing work demandsMaintain a high level of concentration and attention to detail for extended periods of timeMaintain a high level of ethical and professional standards in accordance with Company policy PHYSICAL DEMANDS: Ability to talk or hear in order to give and receive information and instructionsAbility to stand, walk, sit, use hands to finger, handle or feel objects, tools or controlsAbility to reach with hands and armsAbility to use computer keyboard up to 75% of the dayVisual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipmentLift and/or move up to 50 poundsAble to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform. COMPENSATION AND BENEFITSAnnualized Salary Range: $34,528 $44,096This position is also eligible for an annual $3,000 bilingual Spanish differentialWellnest offers $10,000/year to build a personalized health benefits package from a choice of available medical, dental, and vision coverage plans, as well as an employer-paid $50,000 life insurance policy.Wellnest employees benefit from an employer-sponsored 401(k) company match, dollar for dollar, up to 4%, and a profit-sharing contribution benefit of up to 5%.