SAINT LAURENT Senior Client Advisor Bloomingdale's South Coast Plaza

Overview:As a Concession Supervisor - Saint Laurent at Bloomingdale's your primary focus is to build and maintain relationships with your clients. You are the most critical link in ensuring that our customers' experience in our store is nothing other than OUTSTANDING. You will become a part of a dynamic selling environment where your fashion sense and selling experience will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating OUTSTANDING customer service, building and maintaining a loyal client base, providing clients with product knowledge, calling clients for events and the arrival of new merchandise and working as part of a team to meet individual, department and store objectives.All hourly associates are eligible to receive a quarterly bonus incentive, colleague discounts and the opportunity to be a part of an iconic brand. Certain criteria must be met to receive the quarterly bonus incentive.Key Accountabilities: OUTSTANDING Customer Service priorityTeamwork OrientedMeeting or exceeding sales and new account goalsBecome familiar with product information understanding features and benefits of your productCommitment to building customer relationships and loyalty through personal interaction and the maintenance of a client fileDemonstrate knowledge of store products and services and use this knowledge to build salesFloor coverage flexibility & dependability with schedules including nights and weekends Skill Summary: A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitalityStrong leadership and management skills, with the ability to motivate and inspire a team.Strong team centric attitude to achieve common goals.At ease with using tools and applications; learns fast with new technologiesPossesses drive, is goal-oriented, has an entrepreneurial outlookEnjoy meeting and interacting with customers; demonstrates an energetic and positive attitudeAbility to work in a fast-paced environment, handle multiple priorities and learn new proceduresA team player who possesses the ability to work in a learning environmentAbility to communicate effectively with customers, peers and management Benefits:Day-1 Medical, Dental, Vision Benefits for eligible colleaguesCompetitive PayPaid Time OffFlexible Holiday Time-Off & Flexible SchedulingInstant access to earned wages with PayActivEnhanced benefits: pet, home & auto insurance & more401(k) plan options availableBonus earning opportunitiesGrowth potential opportunitiesEmployee Discount at Bloomingdale’s & Macy’s StoresThis position will be paid an hourly rate between $23-$25 plus commission on eligible sales and, if applicable, may be eligible for other incentive opportunities. The rate of pay offered may vary based on may vary depending on job-related knowledge, skills, and experience. This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.