Senior Director, Field Leadership

About TOCA SoccerAt TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way.Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.What Makes a TOCA Teammate?An individual that seeks to...Play HardCare DeeplyGrow TogetherStrive for ExcellenceCreate Awesome ExperiencesJob HighlightsJob Title: Senior Director, Field LeadershipReports To: Sr. Vice President, TOCA SoccerLocation: Dallas, TXHours Required: Full-Time, ExemptTravel: Up to 75%About The RoleWe are seeking a Senior Director, Field Leadership to lead performance, execution, and leadership development across all TOCA Centers.This role builds and leads a high-performing field organization, ensuring every center delivers strong financial results, exceptional guest experiences, and consistent operational execution. Acting as the critical link between corporate strategy and field operations, this leader ensures initiatives across growth, revenue, and operations are successfully implemented at scale.This role is ideal for a proven multi-unit leader who thrives on developing teams, driving accountability, and scaling consistent execution across a growing national footprint.Your Game PlanField Leadership & Team Development (35%)Lead and develop District Managers responsible for multiple TOCA CentersProvide coaching, performance management, and ongoing development for field leaders and center managersBuild strong leadership pipelines for current and future center leadership rolesEstablish and reinforce a culture of accountability, high performance, and team engagementCenter Performance Management (30%)Own performance across all TOCA Centers, including revenue, conversion, operational compliance, and guest experienceConduct regular performance reviews with District Managers and center leadership teamsIdentify underperforming locations and implement targeted improvement strategiesEnsure centers consistently meet expectations for financial performance and guest satisfactionOperational Execution (20%)Ensure all locations consistently execute company operational standards and playbooksPartner cross-functionally to maintain facility standards, staffing models, and operational complianceSupport new center openings by ensuring operational readiness, leadership alignment, and strong executionSales & Guest Experience Execution (15%)Ensure TOCA Center teams consistently execute sales processes and guest experience standardsMonitor first visit conversion performance across locations and drive improvementEnsure consistent service standards and hospitality across all centersCommunication & AlignmentServe as the primary communication link between corporate leadership and TOCA Center teamsEnsure company initiatives are clearly communicated and effectively executed at the field levelProvide ongoing feedback from the field to corporate leadership regarding performance, challenges, and opportunitiesLeadership CollaborationPartner with cross-functional leaders across growth, revenue, and operations to support execution of company initiativesEnsure alignment between corporate strategy and field execution across all TOCA CentersQualifications & Experience10+ years of leadership experience managing multi-location consumer businessesExperience leading regional or district operations in sports, fitness, hospitality, or retail environmentsProven ability to lead and develop high-performing managers and multi-level teamsExperience driving operational performance and financial outcomes across multiple locationsStrong leadership, communication, and cross-functional alignment skillsAbility to balance operational discipline with a dynamic, team-oriented cultureTOCA Football is an equal opportunity employer. We celebrate diversity throughout our organization. Please note, while we aim to provide a comprehensive job description, responsibilities may evolve as the organization continues to grow and business needs change.