Veterinary Client Service Representative

DescriptionVeterinary Client Service Representative Bargersville Veterinary Hospital and Wellness CenterFull-timeFranklin, INAbout YouYou’ll play an important role in pets’ lives by providing end-to-end care for our precious patients. The success of your patients’ care matters to you, and your success matters to us.Bargersville Veterinary Hospital and Wellness Center is looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community.About The HospitalAt Bargersville Veterinary Hospital & Wellness Center, a Thrive Pet Healthcare partner, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.We are a family of veterinary medical professionals that Thrives on providing a lifetime of integrative and progressive health care. We offer a wide variety of services ranging from wellness and preventative care to specialties like hospice care, surgical services, and services associated with Traditional Chinese Veterinary Medicine (TCVM). We are Fear Free certified and AAHA accredited.Your Experience & SkillsPrevious customer service experience in a veterinary setting preferredAbility to multitask and remain composed in a high-volume, fast-paced environmentStrong verbal and written communication skillsBasic knowledge of veterinary services, including vaccines, preventions, and prescription processes (or willingness to learn quickly)Detail-oriented with strong organizational skillsTeam-oriented mindset with a proactive approach to problem-solvingYou’re Willing And Able To Manage a high volume of incoming and outgoing phone calls with professionalism and efficiencySchedule appointments, provide accurate information, and triage calls appropriatelyGreet clients and patients warmly, ensuring a positive and welcoming experienceMaintain clear, compassionate, and effective communication with clients, veterinarians, and team membersEducate clients on basic veterinary topics, including vaccines, parasite prevention, and online pharmacy useAccurately enter and update client and patient information in the practice management systemProcess payments, invoices, and financial transactionsAssist with prescription requests and coordinate with the online pharmacy platformSupport workflow by relaying messages and ensuring timely follow-up with clientsMaintain a clean, organized, and presentable lobby and front desk area at all timesMonitor and restock retail products, including tracking food inventory countsEnsure client-facing areas reflect clinic standards for cleanliness and professionalismYou’ll Grow with Us SkillsHere, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:Our vast, diverse, and free library of continuing education courses - ThriveULive, virtual interactive workshops to develop valuable leadership skillsA program designed to teach you the fundamentals of running a pet hospitalBenefits – Our Care In ActionThrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:Competitive pay-$15+/hr401(k) with employer matchMental health resources, including easy access to therapy through Lyra HealthPaid parental leavePurr-ental leave for when you adopt a petSubsidized backup childcare and elder careExpert advice, support and network discounts for fertility and family planningFREE CE coursesPet perks and veterinary service discountsStudent loan support tools and assistance Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.Compensation is negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.About ThriveThrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.We welcome you to join our story and join where #WeThriveTogether.