Reservations Agent (Seasonal)

Job Title This position educates and entices callers into booking a reservation while matching the caller's needs to the most suitable accommodations. It serves to maximize sales in rooms as well as golf, spa and restaurants on property while promoting goodwill and a good image for the resort on the phone.Essential Duties And Responsibilities Attend GTRS Orientation and Guest Relation classes.Accurately book reservations in the computer, inputting correct departmental codes.Answer phone calls promptly and professionally.Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available.Know/Understand all special promotions, packages, and rates.Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations DepartmentHandle no show reservations, cancellations, guarantees and direct billing according to departmental procedures.Typing, filing, and other clerical duties pertaining to the Reservations DepartmentMaintain an up-to-date information book and emailReport any unusual requests and disgruntled guests to managerMaintain a clean and net work areaAdhere to company/departmental policies and procedures including all safety and emergency proceduresFollow proper grooming and dress standards set forth by the Employee Handbook.Maintain good rapport with fellow employees and reflect positive attitude.Maintain open line of communication with supervisorUnderstand and abide by environmental practices of the resort.Work from April 9th-October 31stMust be available for shifts between 8am-9pmMostly evening shiftsMust be able to work weekendsAny other responsibilities deemed appropriate by SupervisorsEducation/Experience High school diploma or equivalent requiredFamiliarity with Traverse City area required.1 year sales experience is preferredKnowledge of hospitality industry preferredStrong computer knowledge & telephone skills a mustOther Skills And Abilities Enthusiasm & ProfessionalismExcellent oral and written communication skillsDetail OrientedA pleasant, outgoing, friendly, and customer service driven person is a must for this positionSupervisory Responsibilities (If applicable) N/ATypical Physical Demands Frequently required to sit for long periods of time, use hands to finger, handle, or feel and talk or hear.Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.Must occasionally lift and/or move up to 40 pounds.Typical Mental Demands Comprehend & follow instructionsPerform assigned tasks and meet deadlinesOccasional high stressWorking Conditions Office environment. The noise level in the work environment is usually moderate. Hours and days vary.