Commercial Account Manager

Job Title: Commercial Lines Account Manager Job Type: Full-Time Work Address: Lake Zurich, IL (Hybrid) About the Role The Senior Commercial Account Manager is responsible for managing a book of commercial lines business, providing high‑level service and consultation to clients, and supporting producers with retention and growth. This role is ideal for someone who thrives in a fast‑paced environment, has deep commercial P&C expertise, and wants to be part of a supportive and high‑performing team. Key Responsibilities Client Management · Serve as the primary point of contact for all client service needs. · Manage renewals from start to finish: marketing, quoting, analysis, proposal preparation, and delivery. · Provide coverage recommendations and risk management guidance to clients. · Handle policy changes, certificates, evidence of insurance, audits, billing questions, and claims support. · Conduct periodic account reviews and proactively identify coverage gaps or improvement opportunities. Technical & Marketing · Prepare and submit marketing submissions to carriers; negotiate terms and pricing. · Analyze carrier quotes and create clear, professional proposals for clients. · Maintain accurate and detailed documentation in the agency management system (AMS360, Epic, or similar). · Stay current with industry trends, emerging risks, and carrier appetites. Team Collaboration · Partner closely with producers to support account retention and growth. · Mentor junior account managers or assistants as needed. · Build effective relationships with carrier underwriters and service teams. · Assist with onboarding new clients and ensuring a smooth transition process. Qualifications · 5+ years of Commercial Lines account management experience in an independent agency setting (required). · Strong knowledge of commercial P&C coverages including: · General Liability · Commercial Auto · Property · Workers Compensation · Umbrella / Excess · Professional Liability / Cyber / D&O/ Fiduciary / Crime / Ocean Marine · Active Illinois Property & Casualty License. · Experience with carrier rating portals and agency management systems. · Strong organizational skills and the ability to manage multiple deadlines. · Excellent communication skills—professional, clear, and client‑focused. · High attention to detail and commitment to accuracy. · Positive team‑oriented attitude and a commitment to client service excellence. Why Work with us? · Competitive compensation and performance-based incentives. · Strong benefits package (health, dental, Long Term and Short Term disability, Life, 401k with matching. · Supportive, family-oriented culture grounded in integrity and professionalism. · Opportunities for professional development and continuing education. · Work with a recognized Best Practices Agency committed to excellence. · Hybrid flexibility after onboarding. Job Type: Full-time Pay: $50,000.00 - $150,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: Hybrid remote in Lake Zurich, IL 60047