Senior Director of Facilities

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.Position OverviewThe Senior Director of Facilities oversees the Facilities team to develop, propose, and implement strategic and tactical programs for planned and reactive maintenance services, asset replacement scheduling, and capitalized renovation projects. This includes the development of annual and long-term plans to support programs, prioritizing work based on asset conditions and available resources, and adjusting to changing needs. The objective is to maintain shops and sites in a customer-pleasing manner and to support Operations’ and company goals.Job QualificationsBachelor’s degree required; MBA or advanced degree preferred10+ years of progressive leadership experience in Facilities or Asset Management, including enterprise or national scope responsibilityProven track record of developing and executing long-term strategy, not just operational leadershipExperience leading in high-growth, multi-unit environments (QSR strongly preferred)Demonstrated ownership of large-scale budgets and capital planning initiativesStrong background in vendor strategy, contract negotiation, and cost optimization at scaleExperience driving digital transformation, systems implementation, and data-driven decision makingDeep technical knowledge (MEP, refrigeration, building systems), with ability to translate into business strategyProven ability to influence C-level and cross-functional executives25% travel requiredMust be an effective negotiator; able to understand and successfully negotiate multiple or complex contracts and other agreements to achieve company goals and contain costsThis position requires driving, when necessaryLocation Requirement:This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Relocation Assistance available for candidates that qualify.Key Result Areas (KRAs)Enterprise Facilities Strategy & Asset OptimizationDefine and own a long-term Facilities strategy aligned to company growth, market expansion, and financial objectivesEstablish a portfolio-wide asset management strategy, including lifecycle planning, capital allocation, and risk mitigation frameworksPartner with Development, Operations, Finance, and Real Estate to ensure Facilities is a strategic enabler of new site growth and market entryLead prototype evolution strategy, balancing brand standards, cost efficiency, operational practicality, and speed to marketDevelop and implement enterprise-wide standards, policies, and governance models to ensure consistency at scaleShop, Site & Portfolio PerformanceOversee end-to-end performance of the national Facilities portfolio, including uptime, asset health, repair timelines, and cost efficiencyEstablish predictive and preventative maintenance strategies that reduce reactive spend and extend asset lifeDrive continuous improvement of condition assessment programs, ensuring data informs capital planning and prioritizationEnsure all repairs, renovations, and new builds align to future-state standards, not just current needsChampion sustainability and energy optimization initiatives, tying efforts to measurable cost savings and ESG goalsFinancial Leadership & Capital PlanningOwn and optimize a multi-million dollar operating and capital budget, ensuring ROI-driven decision makingBuild and execute long-range capital plans, including remodels, replacements, and infrastructure investmentsIdentify and deliver cost savings opportunities through vendor strategy, purchasing leverage, and operational efficienciesImplement financial forecasting models tied to asset lifecycle, growth projections, and inflationary pressuresDesign and lead a national vendor strategy, including sourcing, performance management, and consolidation opportunitiesNegotiate complex, enterprise-level contracts that drive cost efficiency, service quality, and scalabilityEstablish vendor performance frameworks using KPIs, SLAs, and scorecards tied to business outcomesBuild strategic partnerships that introduce innovation, technology, and best-in-class service modelsOrganizational Leadership & Talent StrategyBuild and lead a high-performing, scalable organization, including regional leaders and support functionsDefine organizational design and resourcing strategy aligned to rapid growth and changing market conditionsDevelop leadership bench strength through succession planning, coaching, and capability buildingServe as the executive Facilities leader, influencing enterprise decisions across Operations, Development, Finance, and Supply ChainTranslate operational insights into strategic recommendations that impact company performanceEnsure Facilities is positioned as a value-driving function, not just a cost centerSkillsBudgetary ResponsibilityCollaborativeHigh Communication SkillsCritical Problem SolvingDelegation SkillsEnterprise & Strategic ThinkingFinancial Acumen & Capital AllocationExecutive Presence & InfluenceOrganizational Design & Talent DevelopmentChange & Transformation LeadershipData-Driven Decision MakingOperational Excellence at ScaleVendor & Partnership StrategyRisk Management & GovernancePhysical RequirementsIn-Office Environment:Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptionsMust be able to collaborate in-person with occasional impromptu in-person meetingsOffice Conditions:Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levelsMobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 poundsHearing Requirements:Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.Reading and Writing Proficiency:Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.Vision Requirements:Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.Technology Proficiency:Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.Effective Communication:Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.CompensationDOEIf you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!