Assistant Community & Resident Relations Manager

Assistant Community & Resident Relations ManagerLocation: Longmont, COCommunity Size: 92 UnitsSchedule: Full-time, salary (typically Tuesday-Saturday, 9:00am-6:00pm; occasional assistance with critical items outside business hours as needed)Company SummaryOur Client is a Colorado-based owner-operator of small apartment communities throughout Denver, Greeley, Longmont, and Colorado Springs. They operate in a dynamic, non-corporate environment where initiative is expected, adaptability is essential, and impact is visible.Their mission is simple: turning apartments into communities - for our residents, meaningful returns for investors, and a workplace where hard work and accountability are recognized. We believe the best results come from empowered people who take ownership, act with integrity, and care about the outcome.Position SummaryThe Assistant Community & Resident Relations Manager plays a key leadership-support role in the daily success of a 92-unit apartment community in Longmont, Colorado.This position is ideal for someone who is goal and results oriented, highly organized, energized by working with people, motivated by performance and accountability, and passionate about helping residents find and enjoy their new homes.You will be instrumental in driving leasing performance, delivering an exceptional resident experience, and supporting smooth day-to-day operations. This is a high-ownership position for someone who thrives on momentum, follow-through, and measurable results.For the right individual, this role offers a clear growth path into expanded operational and leadership responsibilities within The company.Key ResponsibilitiesLeasing & Revenue Performance Conduct professional, engaging apartment tours that convert prospects into residents. Manage the full leasing pipeline: inquiries, follow-ups, applications, approvals, and move-ins. Execute lease renewals and retention strategies to maintain strong occupancy. Track and drive leasing goals in collaboration with leadership. Support pricing strategy implementation and maintain market awareness. Ensure full compliance with Fair Housing laws and company policies.Resident Relations & Community Experience Serve as a primary point of contact for residents. Foster positive, professional, and responsive communication. Address resident questions, concerns, and service requests promptly. Assist in conflict resolution and escalate appropriately when needed. Support resident engagement initiatives and community-building efforts.Operational & Administrative Support Assist with rent collections, notices, and compliance documentation. Coordinate closely with maintenance on work orders and unit readiness. Support move-in and move-out processes and inspections. Maintain accurate records within property management software. Contribute to organized, efficient, and professional office operations.Growth & Advancement Opportunities Deeper involvement in budgeting and financial performance. Vendor coordination and oversight. Exposure to reporting and owner communications. Increased operational decision-making authority. Clear pathway toward Community Manager responsibilities.ExperienceWhat We're Looking For 1-3 years of experience in leasing, sales, customer service, hospitality, or property management preferred. Proven ability to deliver strong customer experiences while achieving measurable results.Skills & Traits Goal-oriented with a strong sense of accountability. Highly organized with excellent time management skills. Strong written and verbal communication skills. Ability to manage competing priorities with professionalism. Comfortable working independently while maintaining high performance. Proficient in Microsoft Office, email, and CRM systems (Entrata experience is a plus). Self-motivated, coachable, and eager to grow within property management.Compensation & BenefitsBase Salary Range: $48,000 - $55,000 annually.Compensation is aligned with experience, demonstrated ability, and results achieved.Additional Earning Potential Leasing commissions. Quarterly performance incentives.Benefits (available After 90 Days) Medical, Dental, and Vision plans (60% employer contribution). Paid Time Off. Generous apartment discounts within our communities. Hands-on training and mentorship. Defined growth path within the organization. Supportive, team-oriented culture focused on accountability and development.