Client Solutions Advocate

Under the direction of the Assistant VP of Client Success, the Client Solutions Advocate will drive and is accountable for all facets of client support team and the client request process through a mailbox approach which emphasizes posing analytical questions, coordinating the collection of information, and collaborating with clients for mutual beneficial solutions. Responsibilities: Manage customer email boxes for BeneCard PBF and Benecard Services and respond to requests within the time agreed upon with each customer. Review client requests and determine appropriate required action. Forward and manage requests sent to other operational departments. Accept incoming calls from clients. Enter overrides and start clinical reviews and contact pharmacies. Complete reports as requested. Other duties as assigned Qualifications: High school diploma or equivalent degree Preferred experience in pharmacy technician support and/or clinical operations. Excellent customer service skills are needed to be successful Demonstrated ability to perform effectively in fast‑paced, high‑pressure environments while maintaining accuracy and composure Proficient in Microsoft 365 applications, including Outlook, Word, and Excel Consistently positive, professional, and team‑oriented approach in all interactions. Ability to multi-task and use various systems efficiently is a must. Company Benefits: Vacation and Sick/Personal Time Medical Insurance / Prescription / Vision / Dental Hearing Program Discount Short- & Long-Term Disability Insurance Life Insurance Flexible Spending Account 401(k) plus company match Employee Referral Program Employee Recognition Tuition Reimbursement Professional Development Training About Benecard Services our affiliated companies: Benecard Services, LLC Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey. Website: http://www.benecard.com BeneCard PBF BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida. Website: http://benecardpbf.com National Vision Administrators For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey. Website: http://www.e-nva.com We are an Equal Opportunity employer. Monday - Friday 8:30am - 5:00pm