L2 Cloud Support Engineer
Dice is the leading career destination for tech experts at every stage of their careers. Our client, AgreeYa Solutions, is seeking the following. Apply via Dice today!Job Title: L2 Cloud Support EngineerJob Location: Phoenix AZ | Onsite 5 days a weekShift time :: 02:00 PM to 11:00 PM ESTDescription:AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly.Job ResponsibilitiesAzure Infrastructure Operations (IaaS)Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.Monitor and optimize Azure infrastructure performance, availability, and scalability.Implement and maintain Azure Monitoring solutions and alerts.Hybrid Infrastructure & Identity ManagementManage and support hybrid cloud environments integrating on-premises and Azure services.Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.Support Active Directory, Exchange, and Microsoft 365 environments.Incident, Problem & Change ManagementServe as the escalation point for complex L2 infrastructure incidents.Perform root cause analysis (RCA) and implement corrective/preventive actions.Participate in incident, change, and problem management processes following ITIL practices.Ensure timely resolution of infrastructure and network issues.Automation & ScriptingDevelop and maintain automation scripts using PowerShell and other scripting languages.Monitoring, Security & ComplianceMonitor infrastructure health, system performance, and security compliance.Conduct infrastructure audits and maintain operational documentation.Backup & Disaster RecoveryManage backup policies and disaster recovery plans using Azure Site Recovery and related tools.Support business continuity and emergency outage response activities.Documentation & ReportingCreate and maintain infrastructure documentation, process documents, network diagrams, and configuration records.Prepare and deliver system performance statistics and operational reports.Team Collaboration & LeadershipProvide technical guidance and mentorship to junior team members.Required Skills & ExperienceMicrosoft Azure (Compute, Networking, Storage)Microsoft Entra ID (Azure AD)Azure Monitoring & SecurityHybrid Cloud Infrastructure KnowledgeVMware / Hyper-V AdministrationWindows Server AdministrationVPN & ExpressRoute ConnectivityPowerShell Scripting / AutomationIncident & Change ManagementRoot Cause Analysis (RCA)Preferred Skills & Experience:Microsoft 365 AdministrationExchange AdministrationBackup & Disaster Recovery SolutionsIT Infrastructure Monitoring ToolsITIL Process KnowledgeEducation Required:Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.