Commercial Service Dispatcher

Commercial Service DispatcherComfort Temp HVAC and PlumbingCommercial service does not move without a strong dispatcher.At Comfort Temp HVAC and Plumbing, our Commercial Service Dispatcher plays a key role in keeping technicians productive, customers informed, schedules organized, and the service department moving with purpose. This is not just a "take calls and fill the board" position. This is a coordination role for someone who can think ahead, stay calm when the day changes fast, and help connect the dots between customers, technicians, service managers, billing, and operations.If you are organized, steady under pressure, strong on the phone, and enjoy being the person who helps bring order to a busy day, this could be a great fit.About UsComfort Temp HVAC and Plumbing has been serving Florida since 1985. We provide HVAC, plumbing, and mechanical services for new and existing buildings, with office locations in Gainesville, Jacksonville, and Orlando.We are a growing company built on family values, quality work, long-term relationships, and a commitment to taking care of our customers and our team.Comfort is our business. Peace of mind is our promise.What You'll DoAs the Commercial Service Dispatcher, you will help manage the daily flow of commercial service work. You will coordinate technician schedules, communicate with customers, keep the service board accurate, support billing, and help make sure the right information gets to the right people at the right time.You will be trusted to help prioritize work based on urgency, technician skill set, geography, customer needs, and department expectations. Some days will be smooth. Some days will change by the hour. The right person for this role will be able to adjust, communicate, and keep things moving.Key ResponsibilitiesAnswer incoming calls professionally and help direct customers, vendors, and internal calls to the right person or department.Schedule and dispatch commercial service technicians based on job priority, technician skill set, customer needs, and geographic routing.Keep the commercial service board current, accurate, and productive throughout the day.Communicate with customers to schedule service calls, maintenance visits, follow-ups, and pending work.Monitor pending jobs, work-in-progress jobs, open tasks, and incomplete service items to help keep work from falling through the cracks.Follow up with technicians, service managers, CSRs, and other team members to resolve unanswered questions, scheduling issues, or incomplete tasks.Help handle customer concerns with professionalism and escalate issues when needed.Create, track, and support commercial billing, including invoices, payments, school board billing, and required documentation.Process warranty claims for current open jobs and maintain warranty tracking information.Sync ServiceTitan with QuickBooks daily to help keep customer files accurate and consistent.Support the training of new service department office personnel as needed.Represent Comfort Temp with professionalism, clear communication, and a team-first attitude.What We're Looking ForWe are looking for someone who enjoys a fast-moving service environment and can balance urgency with accuracy. This person should be able to communicate well, stay organized, and maintain a professional tone even when the schedule changes, customers need answers, or technicians need support.The best fit will be someone who takes ownership, follows through, and understands that dispatching has a direct impact on customer experience, technician efficiency, billing accuracy, and department success.QualificationsGED or high school diploma required.Prior experience in dispatching, service coordination, customer service, administrative support, or a service department environment preferred.Experience in HVAC, plumbing, mechanical service, construction, facilities, or a related trade environment is a plus.Strong customer service and phone communication skills.Ability to stay organized and focused in a busy, high-pressure environment.Strong coordination skills and the ability to manage multiple priorities at once.Comfortable using computers, Microsoft Office, email, and dispatching or service management software.Experience with ServiceTitan and/or QuickBooks is a plus.Ability to communicate clearly and professionally with customers, technicians, managers, and coworkers.Our Core ValuesAt Comfort Temp, our core values guide how we work, communicate, and serve our customers:Do What It TakesWe step up, solve problems, and support the team.Do What You SayWe follow through, communicate clearly, and take ownership.Do It With PurposeWe work with intention, professionalism, and pride in doing things the right way.Do The Right ThingWe act with honesty, respect, accountability, and care for our customers and each other.