Computer User Support Specialist

Job ID 2409992Location SAN JUAN, PR, USDate Posted 2024-07-30Category Information TechnologySubcategory Technical SupportSchedule Full-timeShift Day JobTravel NoMinimum Clearance Required Interim SecretClearance Level Must Be Able to Obtain SecretPotential for Remote Work NoDescriptionSAIC is currently hiring for a Computer User Support Specialist to help support the RITS program in San Juan, PR. Ability to fluenty speak Spanish is required.Job DutiesInstall and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. Troubleshoots output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. Responsible for ensuring printer firmware and CAC software are in compliance, and work instructions are current. Provides support to end-users for PC, server, mainframe applications, and hardware.May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.QualificationsRequired Education and ExperienceAA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education and two (2) years experience.Required CertificationCurrent DoD 8570 IA Baseline Certification, IAT Level I (examples A+ CE, Network+ CE, SSCP, CCNA-Security certifications).Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.Required Security ClearanceInterim Secret Clearance required prior to start.Required SkillsAbility to fluenty speak Spanish.Experience installing and configuring firmware, and CAC authentication software on printer devices. Experience supporting Windows 10, and MS Office 2013.Experience using Service Now or a similar ticketing system.Strong analytical and follow through skills.Strong verbal and written communications skills. Demonstrated experience writing process documentation.Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Ability to work well independently on defined tasks. SAIC accepts applications on an ongoing basis and there is no deadline.Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.