Field Readiness Manager

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.The CIH Inventory & Leads Program serves as the primary engine for capturing and converting high-intent consumer traffic into real estate transactions. Through strategic partnerships with Redfin.com and Rocket Mortgage, the program delivers a diversified lead pipeline to agents, including high-volume web inquiries and “finance-first” pre-qualified buyers.As a Field Readiness Manager, you are responsible for ensuring inventory and lead programs are effectively translated into field understanding by aligning strategy, execution, and adoption. You will work at the intersection of Strategy, GTM, and Brokerage Leadership, in close partnership with L&D, Communications, Operations, and regional leadership (RVPs, DOOs) to ensure programs are clearly positioned, operationally executable, and adopted in the field. This is a role focused on driving consistent, high-quality field execution, ensuring marketplace strategies translate into aligned actions, strong adoption, and measurable progress toward goals, while maintaining field readiness at launch and continuously improving programs through structured feedback and cross-functional collaboration.Core Responsibilities Strategic Program ReadinessPartner with L&D, brokerage and GTM stakeholders to translate program strategy into field-ready execution plansAlign messaging, workflows, and expectations across:PMOCommunicationsField Leadership (RVPs, DOOs, Sales Managers)Performance Advisors, CIH LeadsEnsure programs are operationally sound and field-ready prior to launch Field Execution OwnershipPartner with Business Consultants, RVPs and DOOs as a strategic counterpartsEnsure field leaders and supporting teams are equipped to drive consistent execution across officesMonitor how programs are being implemented and drive alignment when inconsistencies emerge across regions In-Market Signal & InsightEstablish structured mechanisms to gather feedback from the fieldIdentify patterns in adoption, confusion, and frictionDistinguish between:Messaging gapsOperational breakdownsProduct issuesTranslate field signal into clear, prioritized insights for Strategy and Product teams Cross-Functional Feedback LoopsServe as the connective layer across:StrategyGTM (Comms, Ops)Product / PMOField LeadershipEnsure feedback results in action, primarily through Business Consultants, and close the loop by driving updates back into the field with clarity and consistency Iteration & Continuous ImprovementDrive ongoing refinement of programs based on field performance and feedbackPartner with Business Consultants, GTM stakeholders to evolve messaging, materials, and workflowsSupport re-deployment of program updates with clear expectations for the fieldEnsure iteration cycles are fast and impactful Field Performance & Adoption InsightEvaluate how programs impact:Adoption and engagementAgent behaviorConversion outcomesSurface insights that connect execution quality to business performanceProvide leadership with a clear view of what’s working, what’s not, and whySuccess MetricsProgram adoption and consistency across regionsField clarity and confidence (measured through reduced confusion and inbound)Speed and effectiveness of feedback → iteration cyclesReduction in execution variability across the fieldMeasurable performance improvements tied to program adoptionIdeal ProfileStrategic operator who can translate vision into field executionStrong cross-functional leader, comfortable influencing without direct authorityExperience in real estate field operations, GTM strategy, or large-scale program rolloutExcellent communicator with ability to simplify complexity for diverse audiencesStrong synthesis and pattern recognition skillsHigh ownership mindset with a bias toward action and outcomesWorkplace & Location: This is a fully in-office role, with opportunities to be based in any of our following locations: New York City, Seattle, San Francisco, Los Angeles, Boston, Philadelphia, Miami, Atlanta, Nashville, Chicago, Austin, Dallas, and Houston.Compensation: The expected base pay for this position is $90,000 - $110,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.Perks That You Need To Know AboutParticipation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.Do your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.Notice for California ApplicantsLos Angeles County Fair Chance Notice