IT Support Technician

Currently seeking an experienced IT Support Technician in Fayetteville, NC.Position Summary:The IT Support Technician is responsible for the design, implementation, and administration of IT applications and infrastructure to support end users. This role requires a broad range of experience in both applications and infrastructure architecture, strong project coordination and vendor management skills, and a service-oriented mindset. The technician will work closely with other IT and business teams to ensure systems are reliable, secure, and effectively support operational needs - especially within manufacturing environments. Technicians will be expected to wear the proper personal protective equipment when entering manufacturing areas to ensure safety and compliance with site protocols. This position contributes to IT strategy execution by supporting the capabilities needed for business success.Responsibilities:IT Support & Service ManagementPrioritize and resolve incidents, problems, and changes to ensure minimal disruption.Fulfill service requests and support onboarding/offboarding processes.Deliver first-line support for desktops, laptops, mobile devices, printers, and peripherals.Diagnose and resolve hardware/software issues, escalating as needed to minimize downtime.Administer antivirus, threat protection, and ensure compliance with OS, firmware, and security standards.Application & Infrastructure SupportAdminister enterprise and cloud-based applications and infrastructure (on-prem & cloud).Manage software rollouts, system updates, backups, and patch deployments.Provide restoration support during outages and ensure high availability of applications and servers.Troubleshoot server OS/application issues and manage hardware replacements/escalations.User Enablement & TrainingConduct user training sessions (onsite/virtual) on IT tools and promote best practices.Create user guides and training materials tailored to department needs.Security & ComplianceEnforce IT security policies, manage user access rights, and ensure data protection compliance.Maintain encryption standards and monitor device compliance.Network & Voice ServicesSupport wired, wireless, and voice network infrastructure; monitor performance and coordinate upgrades.Deploy and maintain VoIP systems; manage changes to extensions, voicemails, and phone devices.Asset, Identity & Vendor ManagementMaintain IT asset inventory and lifecycle tracking using asset management tools.Administer user/computer directory objects (e.g., Active Directory).Collaborate with vendors for procurement, support services, and performance evaluation.Manufacturing IT SupportProvide specialized support for plant-floor applications (MES, SCADA, LIMS, etc.).Collaborate with engineering and production teams to meet operational needs.Ensure up time of manufacturing systems and coordinate upgrades and OT integrations.Minimum Qualifications:Associate's or Bachelor's degree in Computer Science, Information Systems, or related field preferred.Minimum of three years of experience in IT infrastructure and application support, ideally in a manufacturing or industrial environment.Strong working knowledge of Windows OS (client and server), Microsoft 365, networking fundamentals, VoIP, and cloud services.Hands-on experience supporting plant systems such as MES, SCADA, or similar platforms is highly desirable.Excellent troubleshooting skills and a proactive, customer-first attitude.Effective communicator with experience training users across multiple functions.Familiarity with ITIL practices, security frameworks, and compliance standards.Industry certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are a plus.Excellent problem-solving, multitasking, and communication skills.Ability to work independently and as part of a team with minimal supervision.Outstanding verbal and written communication, presentation, interpersonal, creative thinking, consulting, and analytical skills.Ability to prioritize work to manage multiple projects to meet deadlines.Excellent problem-solving/decision-making skills.