Program Manager

Overview In this role you drive world-class program management for AcuityMD’s largest and most strategic accounts, ensuring smooth implementations and ongoing value delivery. You collaborate with sales, solutions engineering, and customer success to align on scope, timelines, and success criteria. You’ll lead multi-product integrations, coordinate cross-functional resources, and guide customers from initial adoption through expansion. This is an opportunity to shape the enterprise experience and scale the impact of our platform in healthcare. Compensation / Benefitslearning budgetremote work / work-from-home stipendflexible PTO100% paid health, dental, and vision plans75% paid for dependentshome office stipend of $1,000 to equip remote workspace ResponsibilitiesOversee strategic customers through their implementation journeysPartner with account executives and solution engineering to scope, price, and position/sell services for implementation, integration, and ongoing premium successProject manage the implementation programs for our largest customersLead setup, configuration, and testing of the AcuityMD platform for new clientsCoordinate internal and external resources to manage changes to project scope and schedule for flawless executionProvide client support until implementation is completed and the customer is transitioned to Customer SuccessBe a strategic partner to the Account Executive and Customer Success teams, removing blockers with urgencyPartner with engineering to activate standard and custom integrations with customer CRM, ERP, and data lakePartner with AEs and CSMs to ensure long-term customer successEnsure effective integration of key data between AcuityMD and customer systemsServe as escalation point for customer issues and feedback to drive timely resolutionBe a key player in establishing Professional Services as a revenue generator with positive marginDevelop and refine enterprise and strategic playbooks and collateral for implementationsRaise the bar on healthcare, medical billing, and medtech industry knowledge within the teamBe a Curious Learner by understanding customers’ science, tech, and business imperatives and improving processes and relationships Key requirementsBachelor’s Degree10+ years of customer-facing experience5+ years leading large-scale customer implementations in complex environmentsExperience in healthcare and enterprise SaaSStrong leadership and relationship-building with stakeholders at all levelsExcellent communication and ability to influence across an organizationAptitude for explaining technical concepts to both technical and non-technical audiencesStartup experience preferredstrong leadershiprelationship-buildingexcellent communicationcuriosity and empathytechnical fluency with product management, engineering, and integration teamsexperience with CRM/ERP integrations and data exchange