Customer Service Representative PFS

Customer Service Representative PFSThis role focuses on supporting patients with billing inquiries and financial counseling within a healthcare revenue cycle environment. You will be responsible for helping patients understand their account balances, resolving billing issues, and guiding them through payment arrangements or financial assistance options. The position requires strong communication skills and a service-oriented mindset, as you will serve as a key point of contact for sensitive financial discussions. You will also contribute to maintaining accurate account records and supporting collection processes in compliance with healthcare and regulatory standards. This is a fast-paced, patient-facing role that demands empathy, accuracy, and attention to detail. It is ideal for someone who thrives in structured environments where customer care and financial resolution intersect.AccountabilitiesResolve patient billing inquiries and third-party payer issues in a timely and accurate manner.Post payments, adjustments, and account updates while maintaining accurate financial records.Counsel patients on payment arrangements and financial assistance or charity programs.Work directly with patients to resolve outstanding account balances and billing concerns.Rebill accounts as needed and ensure proper documentation of all account activities.Screen and determine eligibility for Medicare or financial assistance programs based on guidelines.Communicate workflow issues or account discrepancies to management for resolution.Provide courteous, professional customer service through phone and written communication.RequirementsHigh school diploma or equivalent required.1+ year of experience in a healthcare or medical office environment preferred.1+ year of customer service experience preferred.Knowledge of medical billing processes, third-party payers, or collections practices is an asset.Strong communication skills with the ability to handle sensitive patient interactions with empathy and professionalism.Familiarity with medical terminology and billing codes (ICD-9, CPT) preferred.Strong problem-solving and analytical skills for resolving account issues.Proficiency with Microsoft Office and basic computer systems.Understanding of collection laws and healthcare billing regulations is a plus.BenefitsCompetitive compensation based on experience.Full-time, structured weekday schedule (day shift).Opportunity to work in a healthcare-focused customer service environment.Exposure to medical billing, revenue cycle, and patient financial assistance processes.Collaborative office environment with training and support.Skill development in healthcare finance and patient communication.