IT Specialist

Reports To: Executive DirectorLocation: On-site, Annapolis, MDFLSA Classification: ExemptHours: Full-time, 40 hours per weekCompensation Range: $55,000 - $65,000 annuallyPosition Overview Maryland Hall is seeking a skilled and collaborative IT Specialist to support our staff and information systems as we grow and modernize our technology infrastructure. This full-time role offers the opportunity to shape how a beloved arts institution leverages technology; from day-to-day help desk support to leading the implementation of a new enterprise CRM platform. The ideal candidate brings technical expertise, a problem-solving mindset, and genuine enthusiasm for working within a mission-driven organization.The role is eligible for one (1) remote workday per week, after the initial 90 day probationary period. There is a possibility for on-call hours.Key Responsibilities Application Administration & Database ManagementProficiency with CRM or ticketing platforms (for example Tessitura, Neon One, or Arts People).Lead the implementation of Tessitura in 2026, serving as primary project manager and transitioning into the role of lead administrator and power user following the go-live date.Manage and support post-implementation needs in Tessitura across classes, donor management, grants, memberships, and ticketing.Provide troubleshooting and support for legacy CRM and Ticketing systems during the transition to Tessitura as needed.Provide basic web content management and website administration support, and front-end development, including updates related to work outlined in this job description.User Technical SupportServe as the primary point of contact for staff technical support, addressing application-related issues and essential hardware and software needs.Maintain a helpdesk-style ticketing system via Asana to track, log, and analyze support requests and time allocation.Prioritize and troubleshoot technical issues as they arise; proactively recommend improvements and efficiencies.Onboard and train staff members on newly adopted and emerging technologies.IT Infrastructure & NeedsMaintain and administer Maryland Hall’s network systems and infrastructure.Uphold and enforce cybersecurity, information security, and technology best practices organization wide.Create and maintain documented technical processes and procedures to ensure efficiency, consistency and security across the organization.Provide technical support for events hosted at Maryland Hall, including ensuring point-of-sale connectivity and Wi‑Fi access for indoor and outdoor large-scale events.Provide technical onboarding and offboarding, covering both application access and hardware/systems setup.Track and manage software licenses, subscriptions, and renewals to ensure continuity and cost awareness.Maintain a detailed physical inventory of hardware, documenting condition, operational status, lifecycle stage, and staff assignments.Identify and evaluate additional technology opportunities that could benefit Maryland Hall’s operations.Troubleshoot, repair, or coordinate repair of technology, computers, and equipment as needed.Skills & Qualifications Technical SkillsDemonstrated experience administering networks, hardware, and software in a multi‑user environment.Familiarity with cybersecurity principles and best practices, including user access management and data protection.Ability to troubleshoot and repair computers, peripherals, and AV/event technology.Soft Skills & Work StyleStrong interpersonal and communication skills, with the ability to translate technical concepts clearly for non‑technical staff.Patient, approachable teaching style when supporting colleagues through new technology adoption.Highly organized and detail‑oriented, with the ability to manage multiple priorities and work independently.Proactive problem‑solver who surfaces issues and recommends solutions without waiting to be asked.Genuine interest in or affinity for the arts, culture, or nonprofit sector is a plus.Experience2+ years of experience in an IT support, systems administration, or related role.Project management experience, particularly around the planning phase to implementation or migrations of software.Experience working in a nonprofit, arts, education, or similarly mission‑driven environment is highly valued.Benefits This role is eligible for a comprehensive employer-sponsored benefits package including medical, dental and vision coverage, 401(k) retirement plan, Maryland Sick and Safe Leave, annual leave, and paid holidays.How to Apply Please apply and submit a resume and cover letter to:https://jobs.gusto.com/postings/maryland-hall-for-the-creative-arts-it-specialist-18080cf5-f77f-49cb-be82-906bf8012727Maryland Hall is an “at‑will” and equal opportunity employer, and does not discriminate on the basis of race, color, sex, religion, ethnicity, age, disability, pregnancy, sexual orientation, gender identity, genetic information, national origin, citizenship status, marital status, military or veteran status, medical condition, or any other classification protected under law.#J-18808-Ljbffr