Assistant Manager/Sales Associate

StretchLab Castro At StretchLab, we help people move better, feel better, and live healthier through one-on-one assisted stretching. We are looking for an Assistant Studio Manager who is energetic, organized, people-focused, and confident driving sales conversations. This role is ideal for someone who enjoys connecting with people, thrives in a fast-paced environment, and is comfortable proactively calling leads, following up with prospects, and helping convert interest into memberships. Position Overview The Assistant Studio Manager supports the daily operations, sales performance, and member experience of the studio. This is a highly customer-facing role that combines hospitality, relationship-building, operational support, and sales. Success in this role requires someone who is: Comfortable making outbound calls and following up with leads Confident discussing memberships and closing sales Motivated by goals and performance metrics Organized and proactive Warm, professional, and relationship-oriented Core ResponsibilitiesSales & Lead Management Make outbound calls, texts, and emails to prospects and members Follow up consistently with leads who inquire online, visit the studio, or complete intro stretches Book intro stretches and convert prospects into memberships Educate clients on the benefits of assisted stretching and recurring wellness routines Recommend memberships and packages based on client goals Help drive monthly sales, conversion, and retention goals Maintain accurate lead notes and follow-up activity in the CRM system Member Experience Deliver a premium, welcoming experience for every client Build relationships with members and help foster a strong community atmosphere Assist with member concerns, scheduling needs, and account questions Support retention efforts through consistent communication and follow-up Studio Operations Support day-to-day studio operations and front desk management Assist with opening/closing procedures and overall studio presentation Coordinate schedules and help optimize appointment flow Maintain organization and cleanliness standards throughout the studio Support local marketing events, partnerships, and community outreach efforts Team Support Collaborate closely with the General Manager and Flexologist team Help maintain a positive, professional, and team-oriented culture Support training initiatives and studio accountability Qualifications 1–3 years of sales, customer service, hospitality, fitness, wellness, or studio management experience preferred Comfortable with outbound calling and proactive sales outreach Strong communication and relationship-building skills Ability to confidently ask for the sale Organized with strong attention to detail Positive attitude with a solutions-oriented mindset Ability to multitask in a fast-paced environment Weekend and some evening availability preferred What We’re Looking For This is not a passive front desk role. We are looking for someone who: Enjoys talking to people Feels confident on the phone Can naturally build trust and relationships Understands how to create urgency and drive bookings Is motivated by helping people while also achieving sales goals Compensation & Benefits Estimated total earnings: $25–$35 per hour (base + commission, based on sales performance), with even higher potential upside Base pay (based on experience) +commission on new membership sales +Performance-based bonuses Health reimbursement benefit (ICHRA) available for eligible employees 401(k) match Complimentary StretchLab sessions Growth opportunities within a fast-growing wellness brand Supportive, community-focused environment Employment Status Employment with StretchLab Castro is at-will, which means either you or StretchLab Castro may end the employment relationship at any time, with or without cause or notice. Nothing in this job description or our conversations should be considered a promise of employment for a specific duration. We’re committed to building a great team, and we hope you’ll grow with us—but we also want to be clear and transparent from the start. Pay: $25.00 - $35.00 per hour Benefits: 401(k) 401(k) matching Employee discount Flexible schedule Health insurance Work Location: In person