Epic Certified Cadence Analyst

Number of position: 1 Contract Duration: 8+ months Salary: $90 - $100 per hour **NO THIRD PARTIES PLEASE** OPPORTUNITY: We are looking for an Epic Certified Cadence Analyst for an eight (8) month contract role onsite in San Jose, CA. *Applicants local to CA highly desired* **Successful candidates must be legally authorized to work in the U.S. and able to go W2** PAY RATE: $90-$100 per hour OVERVIEW: Epic Cadence Certified Analyst to perform full scale assessment of current scheduling system and workflows, providing a recommendation for improvements, changes, and project plan to optimize the current Custody Health Services scheduling performance and processes. RESPONSIBILITIES: Objectives Assess current workflows and system functionality across operations. Collaborate with Operations to define options, constraints, and requirements. Propose alternative solutions with recommended approaches and timeframes. Rebuild workflows aligned to agreed requirements and standards. Provide training and go-live support for new workflows and functionality. Scope of Services 2.1 Discovery & Analysis Review existing workflows, SOPs, and system configurations. Conduct stakeholder interviews (Operations, IT, Compliance, Training). Map “as-is” processes, pain points, handoffs, and data flows. Evaluate technical and operational constraints (e.g., role-based access, facility policies, Custody alignment). Produce a gap analysis and prioritized improvement list. 2.2 Requirements & Solution Options Facilitate workshops to capture functional/non-functional requirements. Define acceptance criteria and measures of success. Draft up to three solution options (including “no-regrets” quick wins), with pros/cons, effort, risk, cost, and timeline. Recommend a preferred approach and implementation plan. 2.3 Workflow Redesign & Configuration Design “to-be” workflows (diagrams, swimlanes). Update system configuration, roles, and permissions to support redesigned workflows. Create test cases and execute configuration/unit testing. Coordinate User Acceptance Testing and incorporate feedback. 2.4 Training & Enablement Assist Instructional Designer (ID) to develop role-based training (User, Supervisor, Administrator). Assist ID with production training assets: quick-start guides, job aids, videos, and knowledge base articles. Assist with delivery of instructor-led sessions (onsite/virtual) and train-the-trainer, if needed. Establish plan for post-go-live support channels and office hours. 2.5 Release & Stabilization Support Plan cutover (communications, blackout windows, rollback plan). Support go-live across designated facilities. Monitor adoption, performance, and error rates. Deliverables Discovery Pack: As-is maps, pain-point inventory, system assessment, gap analysis. Requirements & Options Report: Requirements, evaluation matrix, solution options, recommended approach, high-level timeline. Design Artifacts: To-be workflows, configuration specifications, data/role mappings. Test & UAT Results: Test plan, cases, UAT sign-off. Training Materials: Role-based guides, slides, recordings, FAQs, KB articles. Release Plan: Cutover checklist, communications, risk/rollback plan. Go-Live & Post-live Summary: Adoption metrics, issue remediation, lessons learned. Final Report: Outcomes vs. success criteria, recommendations, sustainment plan. Timeline (Illustrative) Tentative until full plan and discussion Discovery & facility walkthroughs Requirements workshops & options analysis Workflow redesign & configuration UAT & refinements Training delivery Go-live Actual schedule will be finalized after Discovery; multi-facility deployments may phase by cohort. Onsite Visits & Security Requirements Facilities: (2) Adult correctional facilities. Clearances: Contractor personnel shall meet background checks and clearance requirements per facility policy (e.g., compliance, fingerprinting, badge issuance). Onsite Protocols: Adhere to safety, equipment restrictions, contraband policies, and escorted movement rules. Data Handling: No sensitive data leaves premises without authorization; encryption at rest/in transit; least-privilege access. Devices: Only approved, hardened devices; disable prohibited peripherals; follow facility network access procedures. Roles & Responsibilities Customer: Provide access to systems and SMEs, approve deliverables, schedule facility access, and coordinate internal communications. Contractor: Lead analysis, design, configuration, training, and release support; maintain documentation; report status and risks weekly. Assumptions & Dependencies Timely access to environments and stakeholders. Decision availability and UAT sign-offs. Change management support from Customer (comms, leadership sponsorship). Third-party system vendors participate as needed. Acceptance Criteria Requirements documented and approved. To-be workflows implemented and tested with