Senior IT Service Analyst
A company is looking for a Senior IT Service Analyst.
Key Responsibilities
Investigate and resolve complex ITSM issues, leading root cause analysis to prevent recurrence
Lead process reviews and document findings to drive continual improvement
Mentor and support junior analysts, sharing knowledge and best practices
Required Qualifications
Strong experience in ITSM and IT governance
ITIL Foundation certification or higher
Proven experience mentoring junior staff
Hands-on experience with ITSM platforms (desirable)
Knowledge of scripting or automation tools (desirable)