Client Specialist

Salary$63,828.00 - $91,944.00 AnnuallyLocationBoulder County, COJob TypeFull-timeJob Number6762(CC2)DepartmentCommunity ServicesDivisionCSD Comm Justice ServicesOpening Date05/22/2026Closing Date6/8/2026 11:59 PM MountainFLSAExemptDescriptionBenefitsQuestionsDescriptionBoulder County Community Services is seeking to hire two (2) Client Specialists. This position reports to an operations supervisor who reports to the Operations Manager. This position supervises clients and is responsible for all operational and security elements at The Joe Pelle Center. The Joe Pelle Center is a 253-bed alternative sentencing facility that houses non-residential and residential sentencing programs utilized in Boulder County.These are full-time positions that will work 10-hour shifts. This Shift could be Sunday-Wednesday or Wednesday-Saturday. This position will work out of The Joe Pelle Center 3260 Airport Road Boulder, CO 80301. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.Boulder County requires its employees to reside in the state of Colorado as of the first day of work.Hiring Salary Range: $63,828.00 - $77,886.00 AnnuallyTentative Hiring TimelinePhone Screening: Week of June 15thFirst Round Interviews: Week of June 15thSecond Round Interviews: Week of June 22ndReference Check: Week of June 22ndNew employees receive an 80-hour bank (Download PDF reader) of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.Examples of DutiesEngages in the daily operation of all security functions, facility activities, and exercises direct and indirect supervision over clientsSupervises safety, security and movements of staff and clients throughout the facility with the use of various types of equipment and software such as CCTV, continual monitoring of interior/exterior spaces, hand-held radios, facility intercom system, audio/visual entry devices and the Unify facility management systemEnsures the safety and security of facility and control of contraband including conducting searches of clients, client possessions and client living areas; conducting security checks of facility, facility perimeter, windows, doors, and work areas; supervising client services such as food service, laundry service mail and supervising business and personal client visitationSupervises and conducts standard correctional facility activities such as head counts, client searches, client substance use testing, etc., and when necessary, administers like activities with clients such as reasonable suspicion substance use testingCoordinates with vendors/service providers, in the continual delivery of client food and laundry services and immediately reports any staffing, operational or equipment concerns or issues to the Operations Supervisor on dutyAdheres to local/state/ federal statutes, program standards, policy/procedures and guidelines for community-based adult correctional facilities, alternative sentencing programs and criminal justice organizationsMaintains training and/or certification for elements required by either federal, state or local statue, such as PREA, and for emergency response, standard evacuation procedures and administration of lifesaving techniques such as CPR, AED, Narcan, etc.Ensures client behavior and the application of disciplinary rule and regulationsPerforms administrative and record keeping duties in support of program; documents client behavior, program activities, facility and client records retention or other types of administrative duties required by state and local statueAttend training through Boulder County HR, CJS and conferences to keep current on job skills and current justice trendsParticipate in monthly staff meetings as requiredDevelop and maintain positive professional working relationships with referring agencies, as well as members of the publicArrange transport as needed for clientsParticipate in daily shift change to ensure smooth and consistent operations of the facilityMaintain understanding and comply with Boulder County, CJS, and JAC policies and proceduresMaintain all certifications required by the CJSEngage in professional development utilizing appropriate training opportunitiesOther duties as assignedRequired QualificationsPLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.Education & ExperienceBoulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of6 years of combined education and experience with community corrections or related field working with justice involved individuals, social work, human services, medical fieldBackground Check & FingerprintingA job offer is contingent on passing a background investigation with fingerprintingSupplemental InformationPreferred QualificationsProgressive in person centered supervisionSkilled use of software and business application including, but not limited to, word processing, spreadsheets, presentation software, and databases?Excellent communication skillsCommitment to working collaboratively within a team to ensure timely completion of work.?Motivation to work with clients in a gender responsive, trauma informed manner and ability to demonstrate a healthy working alliance with participants to assist them with behavior change and riskAbility to adapt to a changing work environment and to handle multiple tasksUse motivational interviewing, trauma informed and strength-based skillsBilingual in Spanish PreferredBoulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.BenefitsAs well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.Additional Benefits can be found HERE. (Download PDF reader)Including:Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements12 weeks Paid Caregiver leaveBreast feeding friendly-work environmentSick child care, an infants-at-work policyAccess to LifeMart discount hub, including discounts on childcare centers, event tickets, travel and more!Access to a nationally-recognized wellness programEmployee Assistance ProgramPERA 401kSocial Security retirement plansAdditional Life and Disability InsuranceCritical Illness and Accidental InsuranceCounty-paid tuition assistanceEligible for PSLF- Public Service Loan Forgiveness Free EcoPassHospital IndemnityID Theft ProtectionPet Insurance8 Hours of Paid Public Service LeaveGenerous paid time offHolidaysNew Year's Day January 1Martin Luther King's Birthday JanuaryPresidents' Day FebruaryMemorial Day MayJuneteenth June 19Independence Day July 4Labor Day SeptemberIndigenous People's DayGeneral Election Day November (first Tuesday after the first Monday, even years)Veterans' Day November 11Thanksgiving Day NovemberFriday after Thanksgiving*Christmas Eve- ½ day (full day off depends on day of the week)Christmas Day December 25New Year’s Eve- ½ day (full day off depends on day of the week)Vacation**80-hour bank of vacation at the time of hireEight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.Medical**Eight hours of medical leave for each month employed.PERA- The County and all employees pay into both Social Security and PERAEmployer contribution to Social Security: 7.65% of salaryEmployer contribution to PERA (Local Government Division- most county employees: 14.76%The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after ThanksgivingVacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.01How do you meet the minimum requirements of 6 years of combined education and professional experience with community corrections or related field working with justice involved individuals, social work, human services, or medical field?02Please describe your experience including security operations, supervision with justice involved populations or crossover populations for this position (individuals struggling with mental health, homelessness, substance use disorders, at-risk youth, etc.)03Please list any training you have received and describe your level of experience with justice involved individuals, clients with mental health.04What does relationship-building mean to you in a professional context and what qualities do you think are most important in maintaining strong work relationships?05Our facility requires close coordination with security staff, case managers, and treatment providers. How do you ensure effective communication across disciplines?06Tell me about a time when you misjudged a situation and made the wrong decision. What happened, and what did you learn from the experience?07This job can shift quickly between structured tasks and unexpected issues. How do you prioritize when everything feels urgent?08Sometimes staff must make unpopular decisions with clients. How do you handle those moments, and how do you communicate them?09How do you, and your understanding of cultural and racial identities influence the way you envision justice reform and how do you balance that with the need for public safety?10Are you bilingual in Spanish and English (preferred)?YesNo11What kinds of experiences have you had working with others with different backgrounds than your own?12What do you see as the most challenging aspect of a diverse working environment? What steps have you taken to meet this challenge?Required QuestionEmployer Boulder CountyAddress 2025 14th StreetBoulder, Colorado, 80302Phone 303-441-3525Website http://www.bouldercounty.org