Student Support Associate

Join the ACI Learning Adventure!Our Mission: Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we’ll shape the future of skill-building and professional growth.The ACI Team: Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we’re not just a team; we’re a movement in one of the most exciting times in tech.Purpose-Driven Culture: At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.Your Opportunity: Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!This role will be on-site at either our San Antonio, TX or Colorado Springs, CO Tech Academy.Scheduled Hours:  Monday-Friday, 3:30 pm - 10:00 pm CSTThe Student Support Associate provides Customer Service and Administrative Support for the students while on campus as well as providing support to remote students via utilized support tools such as Intercom.The successful candidate must be prompt, dependable and detail-oriented with the ability to multi-task in a time-sensitive environment.What You'll Be Doing:Front Office ReceptionGreeting students and clients creating a favorable first impression.Answering phones and routing callsAssisting students with their questions and inquiries. Document relevant conversations.Campus Support ServicesAssisting students with system troubleshooting for online access and course materials.Ensuring all classroom desks, monitors, mice, and keyboards are cleaned weekly.Ensuring all classroom chairs, desks, and systems are straightened and uniformed nightly.Ensure coffee is available for students and guests.Ensure the front desk, reception area, breakroom, and conference rooms are cleaned and straightened throughout the day.Inventory and report breakroom supplies.Weekly cleaning of the refrigerator, microwave, and coffee pot.Prepare coffee and refreshments for the next opening day.Ensure all doors and offices are secure at the end of the day.Student Support ServicesMaintain active presence in Intercom.Moderate the start of virtual courses.Provide support to the rest of the team in times of overflow or absences.Participate in team KPI’s and events.Voice of the student for all departments.Maintain relationships with other student facing faculty and staff.Update Student records with current status.Complete daily student attendance records.Review and process student weekly/monthly training timesheets for funding partners.Prepare and process student completion certificates and training transcripts weekly.What You'll Have:Possess strong working knowledge of Microsoft Office.Strong customer service skills are a must to ensure an outstanding end-to-end client experience.Good decision-making skills and the ability to work well under stress and deadlines in a fast-paced environment.Organizational skills with the ability to plan, manage and execute day-to-day office operations.Strong verbal and written (email and chat) communication skills, and the ability to effectively communicate with all levels of the organization.Must represent the values of the organization: accountability, customer-focused, integrity, passion, resourcefulness, teamwork.Social media skills are a plus.Why ACI Learning is Your Next Big MoveSick time, and eight paid holidays — because we believe in balance.401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting