IT Support Engineer

Job Description :All potential candidates should read through the following details of this job with care before making an application.Position: IT and AV Support TechnicianJob Type: Dispatch/ on need / on call positionLocation: Melbourne, FLLong Term ContractWORKING MODEL: This is an on-demand (dispatch-based) role. You will be required to visit the client site only when a ticket is raised, and you will be informed at least 24 hours in advance. The expected volume is3–5 tickets per month (may vary based on client needs). Due to the flexible nature of this role, candidates may take it on as a second project alongside their full-time job, if manageable.Job Description:The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. ResponsibilitiesPerform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.Manage and track loaner/spare devices using customer-provided systems.Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.Manage conference room accounts (add/remove users, password resets, ownership updates).Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).Coordinate with third-party vendors and procurement teams when required.Support equipment replacement or reset during failures under guidance from central IT.Ability to work at height when required (ladder/lift).Maintain communication with onsite/offsite teams to report changes, issues, or updates.Ensure proper coverage during leaves and follow site operational processes/SOPs.Must-Haves2–4 years of experience in IT and AV support.Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).Ability to perform physical tasks, including lifting equipment and working at height.Strong communication, customer service, and documentation skills.Ability to follow SOPs, ticketing processes, and escalation guidelines.Good-to-HavesExperience using ITSM tools (ServiceNow, Jira).Exposure to AV control systems or room management systems.Basic understanding of AV-over-IP or networked AV environments.Experience working in enterprise or fast-paced onsite environments.Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). xaygatp Audio Visual SupportBasic understanding of networking and TCPIPBasic understanding of fiber, copper, network infrastructureCrestron FusionHardware supportExperience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devicesAbility to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)Ability to explain work with and differentiate between different connection types & troubleshoot connectivitySkilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.Experience working in an enterprise environment with Crestron/Fusion at the server and application layerExperience supporting Microsoft, Lenovo, Client, Dell & Apple CertifiedCompTI certA A+OEM Certifications