Customer Support Intern

DescriptionPay Rate: $16.50/hourLength: 12 weeksHours: 32 hours/weekLocation: Remote, USAMacmillan Learning is a privately-held, family-owned education publishing and services company, and because of that, we're able to focus on what's most important -helping students of all abilities and backgrounds learn and succeed. Education creates opportunities for students, helps develop lifelong skills, and enhances our society. At Macmillan Learning, we recognize the important role that educational content and technology play in supporting that. All that we do-from the pioneering products and learning materials we create for high school and college students, to the authors and creators we sign - is in service of ensuring that students of all abilities and backgrounds engage, learn, and succeed. Our mission is to inspire what's possible for every learner. We envision a world in which every learner succeeds. Through our content, tools, and services, we aim to make that a reality.Intern with us Summer 2026, so you can Achieve More.What will you be doing and learning?Spend your summer working with our Customer Support teams and learn how to analyze media adoptions, onboarding processes, and support cases. Your projects will focus on optimizing support processes for all stages of the Customer journey. You will collaborate with various stakeholders in Product, Technology, Sales, and Marketing teams. Along the way, you will build data analysis, project management, and Customer Support experience.Skills / Knowledge:You must be enrolled in a degree program (i.e. Bachelor's, Master's, etc) We will accept applicants graduating with their degrees in Spring 2026. Recent graduates within the last 6 months will be considered.Interest in customer experience and data analysis.Eagerness to collaborate with teammates and cross-functionally with other departments. Adaptable, flexible, and able to quickly learn new systems.This internship is eligible for remote participation, excluding the following locations: Alaska, Arkansas, California, Washington DC, Hawaii, Illinois, Mississippi, Nevada, South Dakota, Washington State, West Virginia, Wyoming.Macmillan Learning is a privately held, family-owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on LinkedIn, Facebook, Twitter, or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany. At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY Department of Education's guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.