Bilingual Customer Support Specialist (English/French-Canadian)

We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.Key ResponsibilitiesHandle inbound customer support inquiries via phone, email, and live chatAssist customers with warranty claims and general product or service inquiriesProvide clear, professional, and empathetic customer support in both English and FrenchAccurately document customer interactions and case updatesTroubleshoot customer concerns and escalate issues when necessaryMaintain strong service quality and response standardsCollaborate with internal teams to ensure smooth customer experiencesTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)12–16 GB RAMDual monitorsWebcamFibre internet with a wired connectionBackup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessOur hiring process includes multiple stages to ensure the right fit for both the role and the client environment.The Process IncludesResume reviewPrescreen questionnaireOne-way video interviewSecond interviewClient interviewPlease NoteOnly candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.RequirementsRequirementsNative or near-native fluency in English and French-CanadianStrong preference for candidates with an authentic Quebecois dialectPrevious customer service or customer support experience requiredExperience handling phone, email, and chat support preferredExcellent verbal and written communication skillsStrong listening and problem-solving abilitiesComfortable working independently in a remote environmentReliable high-speed internet connection and professional remote work setupAbility to multitask and manage multiple customer interactions efficientlyPreferred QualificationsExperience with warranty claims or product supportExperience working with North American customersCall center or contact center experienceCRM or ticketing system experience