Experience Manager

About Homies: Homies helps people with intellectual disabilities live independently with supportive roommates throughout Southern California. We're California's first shared-living program for adults with disabilities.About the Role:You won't manage cases, you'll own experiences. Know your people deeply, catch problems early, and resolve what you can so they can thrive.Most days are the good stuff: celebrating wins, hearing about someone's week, noticing growth. But when something's off, you handle it, and you're energized by that, not drained.What You'll Do:Be accountable for match success, keep quality outcomes high, catch problems before they escalateServe as primary contact for Homies, families, Supportive Roommates, and Service Coordinators, not just the relationship, but the glue holding everyone togetherConduct regular check-ins and know what's really going on in each homeResolve people problems directly: roommate friction, family concerns, communication gapsReview daily data, track progress, keep documentation currentMitigate risk through pattern recognition and proactive interventionWhat We're Looking For:2+ years in case management, social work, or direct support for individuals with intellectual disabilitiesBachelor's degreeRegional Center experienceRelationship instincts and emotional resilience, you build trust naturally and stay steady under pressureMission alignment, you genuinely care about choice, dignity, and independenceNice to Have:Supported Living Services (SLS) / Independent Living Services (ILS) experienceBilingual Spanish