Field Service Technician

We Have a Dedicated Crew Of More Than 700+ Innovative And Dedicated Employees. Here Are a Few Reasons Why We’d Make a Great TeamCareer Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.Work-life balance. We work a typical Monday-Friday 8a-4p work day with a rotating on-call schedule. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO.Benefits and Perks. We offer competitive compensation based on sales retention and service metrics, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. Are you a hands-on person with maintenance experience? Are you mechanically inclined and like to make repairs? Are you tired of long hours in your role with no chance for financial rewards or advancement? Position SummaryThe Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory. This role conducts routine preventative service visits to existing customers, ensuring optimal equipment performance and chemical usage while identifying opportunities for additional products and services. Responsibilities include inspecting results (glasses, silverware, laundry), verifying chemical dosing (titration), documenting findings, performing repairs or adjustments, managing chemical inventory, facilitating product delivery, and collecting payments when necessary.Position ResponsibilitiesMeet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basisPerform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectivelyConduct equipment installations, removals, and after-hours service calls as neededEnsure account retention within the assigned core business territoryIdentify and recommend additional ancillary products and services based on customer needsDocument service results and chemical inventory using handheld devices and route history documentationReplenish and maintain assigned inventoryAssist with district and inter-district coverage when requiredEnforce and support corporate policies, guidelines, and safety standards consistently and professionallyComplete all required documentation, reports, and administrative tasks accurately and on timeMaintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.Position RequirementsHigh school diploma or GED requiredBackground in customer service and/or sales requiredPrior experience in mechanical repair strongly preferredProven ability to sell value-added products and servicesStrong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)Demonstrated ability to troubleshoot and resolve complex, multi-disciplinary issuesAbility to prioritize tasks, manage time effectively, and meet deadlinesStrong customer service orientation with a solution-focused mindsetAbility to operate company vehicles in compliance with fleet policyAbility to consistently lift up to 60 lbsThe CompanyState Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.#IND2