Support Specialist - Part Time

SUPPORT SPECIALIST - PTPosition Purpose: Responsible for assisting staff by performing various administrative tasks to aid the department in fulfilling legal requests, closing uncollectable accounts, filing insurance/collections claims, and requesting cancellation refunds related to credit union products. Must work as a team player with a positive attitude, ability to multi-task and be comfortable in a constant changing environment.Duties and Responsibilities:Conducts account closures for negative shares according to credit union procedure and reports information to ChexSystems.Timely file all claims deriving from a repossessed vehicle or uncollectable loan with the appropriate partner.Responds to legal requests such as tax levies, subpoenas, warrants, and garnishments.Responsible for adhering to and maintaining Record Retention guidelines in accordance with Federal Regulations.Accurately update change of address request as received.Answer calls from staff, law enforcement related to claim submission and legal requested items.Prepares document packages for legal and subpoena requests.Assists other personnel and staff as needed.Keeps supervisor informed of area activities and of any significant problems or concerns.Maintains written procedures for the position.Effective communication skills.Attend meetings and training as required.Ensure work is clean, secure, and well always maintained.Keeps up to date on all policy changes and revisions.Ensures Bank Secrecy Act, Consumer Identification Policy, and OFAC policies are followed.Maintains and projects Essential CU’s professional reputation and privacy of account information. CharacteristicsNOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME.Major Accountabilities:Timely file claims as necessary.Respond to legal requests timely and accurately.Ensure negative share tasks are completed consistently.Use of critical judgment in day-to-day situations and problems within established guidelines.Job Specification:High School DiplomaTraining Requirements:Maintain knowledge of Microsoft Office Products (word processing, spreadsheets and presentation software).Use of desktop and laptop computers.Knowledge of the core system and its ancillary software programs.Work ExperienceExperience working in a financial institution with a minimum of three years is required.Skills, Abilities, and Knowledge:Intermediate Computer KnowledgeEffective written and oral communication skillsEffective research skillsAbility to present information through presentations and provide trainingAttention to detailEffective communicatorPhysical RequirementsPerform primarily sedentary work on computer or laptop for an average of 8 hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile and calculator. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.Other RequirementsMust be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.