System Administrator (ITSM)

Job OverviewThe System Administrator (ITSM) is a crucial member of the Web/Application Services team, responsible for coordinating project efforts, gathering requirements, and delivering high-quality solutions to internal customers within the District. The System Administrator (ITSM) main role is to administer the District's ITSM tool. The incumbent will often lead or participate in requirements gathering and design sessions with business owners at various levels within FBISD. The System Administrator (ITSM) ensures that processes are followed and that solutions meet security, business, and quality assurance standards. The incumbent will oversee the District's ITSM solution, lead project efforts, develop project plans, and enhance the ITSM solution's capabilities. On-call, after-hours, and weekend work may be required as needed.Position DescriptionEssential Duties and ResponsibilitiesSystem AdministrationConfigure, implement, and maintain the ITSM software to ensure it meets organizational needs Responsible for system administration and health monitoring of the District's ITSM solution and other supported systems Monitor, evaluate and mitigate potential security vulnerabilities in the District's ITSM solution and other support systems Manage system upgrades and implementations to support various business needs Create and maintain necessary system documentation for the District's ITSM solution and other supported systems Oversee the process of identifying, logging, and resolving incidents and problems to minimize service disruptions AnalysisAssess new standards, technologies and trends to bring forward strategies for future enhancements and process improvementsEvaluate and improve quality assurance and user acceptance testing process and proceduresActively seek ways to leverage the District's ITSM solution to improve business processes and gain efficiencyAnalyze applications and business processes in order to recommend and implement solutions to improve business processes and gain efficiencyAnalyze available data and data sources for use in applications, dashboards and reporting. Generate and analyze reports on ITSM activities to identify trends, issues, and areas for improvementLead and document requirement gathering sessions with business owners and key stakeholders regarding business process adjustments, application configuration changes, and new requestsProject CoordinationCoordinate, lead and actively participate in standing project and stakeholders' meetings relating to the District's ITSM solution and other supported systemsEnsure creation of project plans (scope and timeline) and other project artifactsEstablish and maintain communication between the Web/Application Services team and key stakeholders for the life of projectsMaintain timelines of upcoming project efforts for the purpose of resource allocation and planningLead and actively participate in strategic planning for the District's ITSM solutionTrainingLead and facilitate training sessions for District staffCreate and maintain training materials for a variety of systemsSupervisory ResponsibilitiesNone Qualification RequirementsTo perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.Bachelor's degree in Computer Science or related field Information Technology Infrastructure Library (ITIL) v.3 Foundations preferred Minimum of 3 years IT System Administration Minimum of 3 years Business Analysis and/or Project Management Minimum of 4 years IT related customer service Minimum of 2 years training in IT systems Understanding of programming conceptsUnderstanding of application and information architecture principlesAbility to write and comprehend JavaUnderstanding of databases and data structuresExcellent customer service skills Ability to troubleshoot and resolve issues in a production environment Excellent analytical and problem-solving skills Must be project, goal and detail-orientedAbility to use independent judgment, demonstrate initiative and proactively learn new skills Must be able to explain difficult abstract conceptsAbility to grow professionally in a highly flexible and fast-moving environmentWork under minimal supervisionExcellent public relations, organizational, communication and interpersonal skillsAbility to multi-task numerous complex activitiesAbility to analyze and interpret technical documentation and governmental regulationsAbility to speak effectively before groups of employees or organizationsAbility to make independent decisions regarding planning, organizing and schedulingAbility to communicate effectively in both written and oral forms with all levels of management, both internal and external to the DistrictExperience with IFS Assyst preferredDemonstrated knowledge of school district operations and procedures preferredPhysical Requirements/Working ConditionsThe work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms.The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress.Primary LocationTEXAS-SUGAR LANDWork LocationsADMINISTRATION BUILDINGJobStaffOrganizationDEPARTMENTPosition Calendar238JULSchool Year2025-2026Salary Grade308Unposting DateJun 5, 2026, 11:59:00 PM