Hotel Front Desk Agent

Hotel Name: Lakefront AnchorageLocation: Onsite - Anchorage, AKJoin the Team at Lakefront AnchorageAt Lakefront Anchorage, hospitality is inspired by nature, adventure, and a true sense of place. Every guest experience is shaped by the beauty of Alaska and the warmth of genuine, welcoming service.About Lakefront AnchorageLocated on the shores of Lake Hood, Lakefront Anchorage offers a one-of-a-kind setting where guests can take in breathtaking views of floatplanes, mountains, and Alaska's natural landscape.As one of Anchorage's most distinctive hotels, the property serves as a gateway for travelers seeking both adventure and comfort. With easy access to downtown Anchorage and nearby attractions, Lakefront Anchorage blends scenic surroundings with a relaxed, inviting atmosphere—creating an experience that is uniquely Alaskan.As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."At Millennium, we are guided by our core values:Passion for Hospitality - Delivering meaningful and memorable guest experiencesEntrepreneurial - Taking ownership and acting with agilityInnovation & Progressive - Continuously improving how we operate and serveSolutions & Results Oriented - Staying adaptable and focused on resultsThese values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.About The Role Front Desk AgentAs our front desk agent role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."Your ImpactYou are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.What You'll Be Doing -Operations & ExecutionEnsure smooth, efficient operations aligned with brand standards Identify opportunities for innovation and continuous improvement Deliver consistent, high-quality results in a fast-paced environment Guest ExperienceDeliver exceptional service rooted in passion for hospitality Anticipate needs and respond with a solutions-first mindset Create memorable, personalized experiences for every guest Team CollaborationWork collaboratively across teams to achieve shared goals Communicate effectively and contribute to a positive work environment Support a culture of respect, energy, and accountability Compliance & Standards Follow all company policies, safety standards, and procedures Maintain accuracy in processes, reporting, and documentation Uphold a culture of accountability and operational excellence RequirementsPassion for hospitality and delivering exceptional service Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Solutions-oriented mindset with attention to detailFlexibility to work varied schedules, including evenings, weekends, and holidays Technical / Role-Specific RequirementsFront Desk / Guest Services:Experience in customer service or hospitality preferred Familiarity with PMS systems (e.g., Opera) is a plus Education High school diploma or equivalent required BenefitsAt Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP)Benefits eligibility and offerings are subject to plan terms and company policy. Why Join UsAt Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth.Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.