Welcome Center Representative

Old Colony YMCA Plymouth is looking for a strong customer service centered individual to join our team! The ideal candidate should possess strong communication skills, ability to problem solve, and exude a positive attitude! The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems at the front desk of a high paced fitness facility. The position serves members and guests, maintains member service control, answers the telephone, answers members' questions and performs various clerical duties. Requirements: 1. Program/Department Responsibilities Service Skills: a. Follow the staff dress code for position. b. Greet members and guests. c. Show interest in their concerns d. Know members' names and use them in their presence. e. Ask “satisfaction questions” about program and service. f. Listen to suggestions and respond promptly. g. Address complaints/concerns immediately. h. Provide information on facility, services and programs. i. Enter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner. j. Serve as a liaison between members and program supervisors. k. Answer telephones. l. Be alert to safety factors and potential hazards. m.Look for ways to improve performance. Relationship Skills: a. Make members feel comfortable and at ease. b. Be open, friendly and approachable to members. c. Initiate interaction with and between members. d. Ask about family, job, hobbies, get to know them personally. e. Ask about the goals: progress and satisfaction. f. Introduce members to other members and staff. g. Invite members to participate in programs. Fiscal Responsibility Receipt money transactions and program enrollments. Responsible for closing at end of shift, including reconciliation.