Engineer Rapid Response

Join Our TeamAt HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.We are looking for a highly skilled and motivated Support Engineer to strengthen our team within Rapid Response Technical Support. This is a key role for ensuring high-quality, customer-focused support to our global operations. If you thrive in dynamic environments, enjoy solving complex technical challenges, and want to contribute to continuous improvement, we encourage you to apply.Job ResponsibilitiesRespond to HSSE emergency calls in line with established proceduresProvide first-line technical and operational support for HMH equipment globallyUse remote diagnostic tools to identify and resolve technical issuesTroubleshoot equipment on rigs, both onshore and offshoreCommunicate professionally with customers in high-pressure situationsDocument support cases and report incidents and non-conformitiesContribute to improving our Rapid Response support capabilitiesIdentify and report upselling opportunities where relevantQualificationsBachelor's degree in Engineering or similar from an accredited university or college (or a high school diploma / GED with at least 7 years of relevant experience)Minimum 3 years of relevant technical level experienceStrong experience troubleshooting drilling equipmentHas multi-disciplinary and operational knowledge of the HMH product portfolioHas a strong customer focus and excellent communication skillsDesired CharacteristicsMaster's degree preferredHas a solution-oriented mindset with the ability to take initiative and work efficientlyIs curious, adaptable, and can quickly learn new technologiesPerform well under pressure in demanding situationsIs flexible, has a drive for continuous improvement, and shows commitment to delivering high-quality resultsWhat Can You Expect In Return?A diverse and inclusive work environment where people are genuinely helpful, and where you are encouraged to develop your skills and share your knowledgeAn opportunity to contribute to and influence the future of HMHA positive attitude towards your career development in a company who values internal mobility and continuous developmentA key role in a global support organizationExposure to complex technical challenges across the HMH portfolioLocationHouston, TX or Kristiansand, Norway