Cloud Support Engineer

This role is responsible for automating, organizing, monitoring, and maintaining data center operations across both on-premises and cloud environments. The ideal candidate brings a strong systems administration foundation and hands-on experience supporting AWS infrastructure, with the ability to operate effectively in an Agile environment.What you’ll do:Build, support, and optimize infrastructure in Amazon Web Services (AWS)Monitor and manage LAN/WAN devices including switches, access points, and firewallsOversee data center operations supporting enterprise IT applicationsServe as a Tier 3 escalation point for the Service Desk to ensure timely resolutionApply critical security patches and coordinate system updatesManage Azure Active Directory and on-premises Active Directory, DNS, and DHCPRecommend and implement infrastructure improvements for performance and uptimeParticipate in an on-call rotation and provide after-hours support as neededWhat you’ll need:5+ years of experience as a Firewall, Network, or Systems Administrator2+ years of AWS infrastructure deployment and support experienceExperience with Infrastructure as Code (CloudFormation, Terraform, or similar) preferredStrong background in firewall management and network switch configurationExperience with virtualization platforms, Active Directory, DNS, and DHCPStrong analytical and problem-solving skillsAbility to communicate effectively with both technical and non-technical stakeholdersHigh attention to detail and strong organizational skills