Help Desk/Desktop Support Analyst

DescriptionWe are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment.Responsibilities: - Install and configure PC hardware and software to meet organizational needs. - Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. - Diagnose and troubleshoot network and hardware issues to maintain system functionality. - Perform routine server maintenance and upgrades to optimize performance. - Participate in IT projects, contributing to planning and execution activities. - Execute technical tasks as directed by the information systems team. - Update and maintain user guides and technical documentation to ensure accuracy. - Support IT shared services across the organization to enhance efficiency. - Utilize help desk systems to track and resolve service tickets promptly. - Ensure compliance with safety protocols while working in manufacturing environments.Requirements - Associate's degree in computer science, information technology, or a related field.- Minimum of 2 years of experience in an IT support role.- Proficiency in reading, writing, and speaking fluent English.- Must be eligible to work in the United States on a permanent basis.- Ability to comply with applicable regulatory requirements in the aerospace industry.- Familiarity with help desk ticketing systems such as ServiceNow, JIRA, or Zendesk.- Experience with remote support tools including ConnectWise, LogMeIn, or Zoho.- Strong interpersonal skills and the ability to collaborate effectively within a team. Technology Doesn't Change the World, People Do.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .