Customer Experience & Revenue Representative (B2B)

Job Title: Customer Experience & Revenue Representative (B2B)Company: Deel / Corefact CorporationLocation: Remote (Open to candidates in Panama, Guatemala, El Salvador, Honduras, Nicaragua, Paraguay, Bolivia, Dominican Republic, Ecuador, Uruguay, Mexico, Colombia, Argentina, Brazil, Chile, Peru, Costa Rica)Employment Type: Full-time / Indefinite ContractCompensation: $1,800 - $2,500 USD per month (Base + Commission)Job Description:We are seeking a Customer Experience & Revenue Representative to manage live customer conversations, place orders over the phone, and influence revenue across an active book of B2B customers. This is not a traditional customer support role. The position uniquely combines customer experience, consultative selling, and direct revenue accountability.Role Overview:The ideal candidate is a revenue-oriented CX professional who is comfortable with phone-based engagement and understands that every customer interaction is an opportunity to deliver value and drive business growth. You will be responsible for managing an assigned portfolio of B2B customers, proactively reaching out to understand their needs, advising on products and services, and processing orders directly over the phone.Key Responsibilities:Handle 40 or more primarily outbound phone calls per day to engage with B2B customers.Conduct 10–15 meaningful customer conversations daily, focusing on understanding needs and providing solutions.Place orders directly over the phone, ensuring accuracy and customer satisfaction.Advise customers on products and services, leveraging product knowledge to recommend appropriate solutions.Identify and act on upsell and cross-sell opportunities within your assigned book of business.Manage and nurture an active book of B2B customers, building long-term relationships.Support customer retention through proactive, consultative outreach and follow-up.Document all customer interactions and activities in CRM system (Salesforce preferred).Track and report on performance against revenue targets and key metrics.Revenue Accountability:Performance is directly measured by:Orders placedUpsells and product packages soldRevenue influencedConversion ratesCustomer retention and repeat ordersRequired Experience:3+ years of experience in phone-based, customer-facing roles.Background in Inside Sales, Account Management, or Customer Success.Prior experience placing orders or closing transactions over the phone.CRM experience required (Salesforce preferred).Required Skills:Advanced English proficiency (C1 or near-native level).Strong phone presence and professional communication skills.Proven ability to handle objections and engage in consultative selling.Exceptional attention to detail and organizational skills.Comfortable working in a metrics-driven environment with clear performance targets.What This Role Is NOT:This is NOT a ticket-only support role.This is NOT administrative or virtual assistant work.This is NOT a management or supervisory position.Performance Metrics:Call volume and qualityConversion ratesUpsell ratesRevenue influencedCustomer retentionRepeat order ratesIdeal Candidate Profile:The ideal candidate is a revenue-oriented Customer Experience professional who thrives in phone-based environments. You understand that customer service and sales are not separate functions—they are integrated approaches to delivering value. You are proactive, consultative, and driven by results.Work Conditions:Fully remote position open to candidates across Latin America.Must have reliable internet connection and professional home office setup.Ability to work during core business hours for B2B customer engagement.Candidates must be legally authorized to work in their respective countries.