Application Support Specialist (Custom Apps & Site Support)

Application Support Specialist (Custom Apps & Site Support)At Novocure, every role contributes to extending the lives of people living with cancer. As a Application Support Specialist you will be responsible for providing application support with a primary focus on the MaxPoint platform. This role serves as an internal point of contact and subject‐matter resource for MaxPoint support, ensuring issues are triaged, investigated, and resolved efficiently and in alignment with Novocure's standard of excellence.The Application Support Specialist will also backup other members of the Application Support team by providing support across Novocure's application portfolio, assisting users with incident resolution, training, documentation, and approved workarounds.This position requires strong analytical skills, the ability to develop deep functional expertise in priority applications, and the flexibility to support both global application needs.This is a full‐time, exempt position based in our Portsmouth, NH office, reporting to the Head of Global IT Support Services.What You'll DoPrimary Focus - MaxPoint Application SupportAct as a support resource and escalation point for the MaxPoint applicationTriage, analyze, and resolve MaxPoint‐related incidents, requests, and defectsDevelop and maintain deep functional knowledge of MaxPoint workflows, integrations, and business use casesPartner closely with business stakeholders, application owners, vendors, and solution architects to resolve issues and improve system reliabilitySupport testing, validation, and rollout of MaxPoint enhancements, fixes, and updatesTriage incoming application tickets as needed, identifying missing information and assessing impact and effortSupporting employees on siteAnalyze assigned tickets to determine root cause and appropriate resolution pathsProvide timely, professional guidance and training to business users as neededManage assigned workload and priorities while adhering to internal SLAsClearly communicate root causes, reproduction steps, and proposed solutions to development and architecture teamsContribute to application documentation, training materials, and knowledge base contentSupport testing, validation, and release activities for applications as neededAssist with incident coordination and communication during high‐impact or time‐sensitive issuesAbout YouBachelor's degree in Information Systems, Computer Science, or equivalent relevant experience.About of 3-5 years of experience supporting custom or enterprise application systemsDemonstrated experience serving as a primary support owner for a critical business applicationAbility to develop and maintain deep functional expertise in priority platforms while supporting a broader application portfolioExperience working with application vendors and internal technical teams to troubleshoot issues and implement solutionsBackground and experience in the Healthcare / Life Sciences industry preferredFamiliarity with SAP or other ERP systems is a plus but not requiredKnowledge & SkillsStrong application triage, troubleshooting, and root‐cause analysis skillsAbility to translate business requirements into technical understanding and support documentationProven customer‐service mindset with the ability to communicate effectively with technical and non‐technical usersExperience contributing to training materials, functional documentation, and knowledge base articlesStrong time‐management skills with the ability to prioritize work based on business impactAbility to act as a calm, reliable escalation point during incidentsStrong analytical, problem‐solving, and business process improvement skillsAbility to build and maintain strong relationships with global and regional user groupsCultural sensitivity when working with colleagues across regionsClear, professional written and verbal communication skillsGoal‐directed, self‐motivated, and persistent in driving issues through to resolutionWhat We OfferThis pay range which Novocure expects to pay for this role at the time of this posting is $85,000 - $105,000/yr. This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.NOVOFLEXWe offer a flexible, trust-based hybrid working model for most of our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days' work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early or starting late occasionally, we trust you to balance your time in a way that works for both you and Novocure.ABOUT NOVOCURE:Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success.Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.Our patient-forward values- innovation- focus- drive- courage- trust- empathyNovocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.Nearest Major Market: PortsmouthNearest Secondary Market: Boston