Customer Quality Engineering Specialist, BlueOval Battery Park Michigan

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Ford's legacy of innovation is about to reach new heights. Imagine being on the ground floor of something truly extraordinary. At BlueOval Battery Park Michigan, we're not just assembling battery systems; we're leading a transformation. As a key member of our start-up team, you'll have a once-in-a-lifetime opportunity to launch a state-of-the-art manufacturing facility from the ground up. Imagine: you, at the forefront of the electrification movement, helping to bring the next generation of vehicles to driveways, job sites and highways everywhere. At BlueOval Battery Park Michigan, you will... use your entrepreneurial skills and team mindset to come up with data-driven solutions build and lead an agile team to deliver the advanced technology that drives the future create a culture of trust, encourage diversity of thought and foster leadership in others be part of the historic transformation of the automotive industry. In this position... The Customer Quality Engineer (CQE) is the primary advocate for the customer within the BOBM Battery Pack Assembly plant. This role leads the Problem Resolving Team (PRT) in identifying, analyzing, and resolving complex quality issues that reach Vehicle Operations (VO) or the field (Warranty). The CQE bridges the gap between manufacturing, design, and suppliers to ensure that every battery pack meets the highest standards of safety and performance, driving a "Zero Defect" and "No Faults Forward" culture. Customer Quality Engineer (CQE) - Battery Pack PRT What you'll do... VO & Field Quality Leadership VO Interface: Act as the primary point of contact for Vehicle Operations (VO) plants regarding battery pack quality concerns. Warranty Analysis: Monitor and analyze field warranty data to identify emerging trends and failure modes; lead investigations into high-impact "Time-In-Service" (TIS) failures. Vehicle Pulls: Coordinate and lead "Vehicle Pulls" and physical inspections of battery packs at VO plants or in the field to characterize issues. Issue Resolution: Drive the resolution of VO and Field concerns by collaborating with Product Development (PD), Plant Engineering, and Suppliers. Problem Resolving Team (PRT) & Technical Analysis PRT Leadership: Lead and facilitate the Battery Pack Problem Resolving Team (PRT) meetings, ensuring a disciplined approach to the 8D process. Root Cause Investigation: Conduct in-depth technical investigations into complex issues involving battery chemistry, electrical systems (BMS), and mechanical assembly. ECB Participation: Support the Engineering Change Board (ECB) by assessing the quality impact of proposed design or process changes on the customer experience. Data Interpretation: Interpret complex data sets (e.g., end-of-line test results, SPC, and telematics data) to pinpoint the origin of defects. Containment & Customer Protection Rapid Containment: Coordinate immediate containment actions, including Dock Holds and Special Checks, to prevent non-conforming material from reaching the customer. Stop-Ship Management: Lead the technical justification and clearing process for plant stop-ships and quality holds. Clean Point Verification: Ensure that Permanent Corrective Actions (PCAs) are verified and that "clean points" are clearly communicated to downstream customers. Documentation & Reporting Reporting: Prepare and present technical reports for the Plant Quality Review (PQR) and executive leadership. Documentation: Manage and maintain high-quality documentation for Customer 8Ds, Outgoing Dock Audits, and First Time Through (FTT) metrics. Standardization: Ensure all problem-solving activities follow Ford TDM (Time and Data Management) standards. Work Environment: This role typically involves a mix of office work and significant time spent on the manufacturing floor. May require occasional travel to VO plants and other company locations. Role Deliverables Successful 8D closure for VO and Field issues. Effective management of ECB and PRT activities. Timely execution of Vehicle Pulls and root cause characterization. Improvement in FTT and reduction in Warranty R/1000 (Repairs per 1,000 vehicles). What you'll do... VO & Field Quality Leadership VO Interface: Act as the primary point of contact for Vehicle Operations (VO) plants regarding battery pack quality concerns. Warranty Analysis: Monitor and analyze field warranty data to identify emerging trends and failure modes; lead investigations into high-impact "Time-In-Service" (TIS) failures. Vehicle Pulls: Coordinate and lead "Vehicle Pulls" and physical inspections of battery packs at VO plants or in the field to characterize issues. Issue Resolution: Drive the resolution of VO and Field concerns by collaborating with Product Development (PD), Plant Engineering, and Suppliers. Problem Resolving Team (PRT) & Technical Analysis PRT Leadership: Lead and facilitate the Battery Pack Problem Resolving Team (PRT) meetings, ensuring a disciplined approach to the 8D process. Root Cause Investigation: Conduct in-depth technical investigations into complex issues involving battery chemistry, electrical systems (BMS), and mechanical assembly. ECB Participation: Support the Engineering Change Board (ECB) by assessing the quality impact of proposed design or process changes on the customer experience. Data Interpretation: Interpret complex data sets (e.g., end-of-line test results, SPC, and telematics data) to pinpoint the origin of defects. Containment & Customer Protection Rapid Containment: Coordinate immediate containment actions, including Dock Holds and Special Checks, to prevent non-conforming material from reaching the customer. Stop-Ship Management: Lead the technical justification and clearing process for plant stop-ships and quality holds. Clean Point Verification: Ensure that Permanent Corrective Actions (PCAs) are verified and that "clean points" are clearly communicated to downstream customers. Documentation & Reporting Reporting: Prepare and present technical reports for the Plant Quality Review (PQR) and executive leadership. Documentation: Manage and maintain high-quality documentation for Customer 8Ds, Outgoing Dock Audits, and First Time Through (FTT) metrics. Standardization: Ensure all problem-solving activities follow Ford TDM (Time and Data Management) standards. Work Environment: This role typically involves a mix of office work and significant time spent on the manufacturing floor. May require occasional travel to VO plants and other company locations. Role Deliverables Successful 8D closure for VO and Field issues. Effective management of ECB and PRT activities. Timely execution of Vehicle Pulls and root cause characterization. Improvement in FTT and reduction in Warranty R/1000 (Repairs per 1,000 vehicles).