Customer Service Agent

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can't wait to get started!Responsibilities:Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaintsProvide thorough follow-ups to customer interactions, ensuring customer satisfactionAnswer incoming calls on product and service questions, customer complaints, and general customer inquiriesIdentify common customer issues and bring them to the attention of the teamFollow scripts when managing challenging customer issues and escalate to the appropriate party when neededQualifications:• Excellent active listening, interpersonal, and communication skills• Experience working in a customer-oriented atmosphere• Must have graduated high school, received a G.E.D. or equivalentAbout Company:Love food? Love people? Looking for a fun, friendly work environment in a company that values and respects its employees? Hang Ten Boiler would love to meet you!OUR TEAMWe are currently seeking people to join our growing ohana... Hang Ten-ers are a family of caring, personable, positive, ambitious, engaged, driven, multitasking, motivated, professional, community-minded team players who want to be a part of a supportive and thriving work environment.We offer delicious, fast-casual Hawaiian/Cajun fusion food. With deep roots in the Bay Area, we treasure our community of customers and employees.PERKS!Free mealsPaid weeklyBenefits401(k)Growth opportunitiesAvailable Positions:All front-of-house and customer service positions (full & part-time)