Service Coordinator

Job TypeFull-timeDescriptionKey Responsibilities:Assist in coordinating of parts and equipment to field staff.Receive service requests via phone and e-mail.Schedule and dispatch Service Operations Technicians to appropriate service appointments.Accurately record service requests in our dispatch system and assess urgency.Assign work orders to the appropriate service technician.Continuously communicate with the customer through the work order life cycle.Follow up on service requests that need additional work.Keep service notes and schedule up to date.Schedule Preventive Maintenance tasks.Assure customer procedures are followed.Functions as the primary interface between the customer, and internal expertise surrounding all service activities.Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.Champion service module of ERP and maximize efficiencies through interrogation and analysis of key data.Manage work order life cycle from start of service event until completion, approve completed work to be billed.RequirementsExperience working with technicians and customers in a high performing services business preferred.Ability to work in a fast-paced, dynamic environment.Ability to prioritize needs.Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills.Experience dispatching and directing the efforts of field technicians in response to customer needs preferred.Possesses a high level of initiative coupled with the intuition to make sound decisions quickly.Experience working in a technical environment (HVAC/industrial refrigeration) is strongly preferred.EOE – Disability/VeteransSalary Description$25.00 - $30.00/hr