Community & Beta Operations intern

Job title: Community & Beta Operations internEmployment type: Internship, W2, Authorized to work in the United States requiredJob location:Remote, no travelWeekly hours: Up to 30 hours/wk (Cynuria core hours: 9:00 am - 5:00 pm EST)Compensation: Unpaid (4/20/2026 - 8/7/2026) This role offers the potential to transition into a paid position for those who consistently meet or exceed performance.What youll do:Beta user concierge: Youll be one of the first points of contact for our beta testers. Youll send out "Welcome" emails, help them set up their accounts, and troubleshoot simple "How do I do X?" questions.Video creation: Youll create quick, 60-second screen-share videos (using tools like Loom) to show users how to use new features.Community management support: Youll help manage our community space, welcoming new members, posting weekly "Tips & Tricks," and keeping the conversation going.Feedback gathering: Youll help the Product Manager by organizing user "bugs" and "feature requests" into a simple spreadsheet so nothing gets lost.Social proof: Identify "aha!" moments from our users and help turn them into short testimonials or LinkedIn posts to build hype for our public launch.Who you are:Digital native: You can pick up new software and start using it quickly.Clear communicator: You can write an email that sounds professional but still feels like its coming from a human and respond positively and constructively to questions across communication channels.Hyper-organized: Youre the person in your group projects who actually keeps the Google Doc or Sheet organized.Curious & independent: You dont need a manual for everything; youre happy to "Google it" and find a solution (and ask for guidance if you cant find the answer).A natural helper: You enjoyand are great athelping to solve someone's problem and explaining things clearly.Process-oriented: You don't just do a task once; you figure out how to do it better the second time.The tools you use:Workspace essentials: You are proficient and confident working in Google Workspace (Sheets/Docs) and community platforms like Slack.Creator kit: You have created short-form video content or tutorials (e.g., Loom or TikTok-style editing) and applied basic design skills in tools like Canva.AI: Youve used AI tools personally and understand how to "talk" to an LLM to get specific results.Work environment and physical demands of the job: Working remotely, all work is computer-based, including frequent video meetings. Core working hours on Eastern Standard Time. recblid 8a85qu4lkbrrsijmijffz6prq18xun