Client Central - Product Manager, Vice President

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.Job DescriptionYou enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Product Manager within the Branch Network â Client Central team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you act as the voice of the customer and develop profitable products that provide customer value. You guide successful launches, gather crucial feedback, and ensure top-tier client experiences, partnering closely with cross-functional teams while maintaining a strong commitment to scalability, resiliency, and stability.Job ResponsibilitiesDevelops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityActs as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomesPartners with cross-functional teams (e.g., engineering, design, data, and go-to-market) to deliver high-quality products with strong scalability, resiliency, and stabilityLeads end-to-end product life cycle activities from concept through launch, incorporating feedback loops to continuously improve the client experienceDefines and communicates requirements and acceptance criteria to support delivery against the roadmap and overall value propositionRequired Qualifications, Capabilities, And Skills5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementDemonstrated ability to translate customer needs and research findings into a prioritized roadmap and well-managed backlogStrong analytical and problem-solving skills, with the ability to define, measure, and manage product success metrics (e.g., cost, functionality, risk posture, reliability)Effective communication and stakeholder management skills, with the ability to align cross-functional partners to deliver against product strategy and visionAbility to drive product decisions using data, customer feedback, and lifecycle learnings to improve outcomes and client experiencesPreferred Qualifications, Capabilities, And SkillsDemonstrated prior experience working in a highly matrixed, complex organizationExperience influencing without direct authority and building alignment across multiple stakeholders and teamsDemonstrated ability to support high-quality product launches through coordinated planning, readiness, and post-launch feedback collectionFamiliarity with operating models that emphasize scalability, resiliency, and stability as core product outcomesStrong track record of applying customer insights and metrics to continuously refine product strategy, roadmap, and experienceABOUT USChase is a leading financial services firm, helping nearly half of Americaâs households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicantsâ and employeesâ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout The TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Weâre proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions â all while ranking first in customer satisfaction.We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.