Area Director Field Assistance

Area Director, Field AssistanceAs the Area Director, Field Assistance, you will be responsible for providing executive leadership and direction in the design, development, and delivery of a customer-focused program related to managing cross-functional assistance, education, and increased compliance for the customer segment assigned, as well as management and effective allocation of resources to meet the goals of the division. The Area Director Field Assistance performs the following duties and responsibilities:Formulates short and long range program policies, strategies, and objectives for the Field Assistance Area. Designs and develops programs to solve complex customer demographic issues in order to ensure equity in delivery of taxpayer services.Provides executive leadership and direction through subordinate executives and managers that are geographically located nationwide. Delegates sufficient authority to subordinates to effectively manage their resources and to provide a supportive environment for creativity and innovation.Coordinates program activities with other top level IRS executives to prepare Service-wide policies, address cross-functional issues, develop strategies, and ensure consistency of approach.Directs the development of activities to build leveraged partnerships and collaborate with stakeholders and industry experts to increase taxpayer education and clarify tax issues.Manages all human, physical, information technology and financial resources assigned to the Field Assistance Area and allocates these resources in accordance with overall strategies to further the accomplishment of specific goals.