Power Generation Field Service Tech

Power Generation Field Service Technician Description Technical specialist and primary customer support contact to diagnose and execute complex repairs on generators and components at the customer’s site Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field Escalates unresolved issues to the Service Manager Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans and parts lists Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor Qualifications & Skills Ability to train Service Personnel to develop their diagnostic skills Able to identify opportunities for work process improvements and recommend appropriate action Able to develop and maintain productive working relationships Ability to prepare reports providing feedback on service interventions Ability to identify and resolve engine system failures relating to and impacted by component failure Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues Can resolve complex technical problems Ability to identify and up-sell further service and repair opportunities Education, Licenses, Certifications High School Diploma/GED or relevant experience to the position Apprentice Certified Power Generation/ Electrical Technician (Preferred) Vocational diploma from relevant technical institution Valid driver’s license Experience Significant field service work experience Desired level of experience - 3 years preferred Expert level knowledge of and/or experience with power generation products High Voltage / Low Voltage experience Customer service experience Experience providing technical advice and coaching to more junior technicians (preferred) Candidate must have power gen experience both commercial and residential, must be able to use computer programs for diagnosis and be efficient in Microsoft programs. Must have an outgoing personality and be able to sell themselves and our services. Generator Specialist Inc. will provide competitive wage based on skills and experience, military experience is a plus, 401K, vacation, paid holidays, uniforms, medical insurance and bonus based on performance. Full or part time. Please apply with cover letter and resume to Generator Service Technician via email to mail to: Generator Specialist, 12038 Woodworth Rd., North Lima, OH 44452 Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: 401(k) matching Employee discount Health insurance Life insurance Education: High school or equivalent (Preferred) Work Location: On the road