Customer Support Specialist I Hiring Now | No Experience Needed | Onsite- Pittsburgh

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!The Role:As a Patient/Customer Support Specialist I , you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems.This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.What you'll do:Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurersProvide patient care to accurately support pharma programs and triage to appropriate teams when requiredStrive to meet and exceed structured performance targetsAccurately documents all contact details to ensure patients receive timely and seamless support.Use available resources and tools to find clear, accurate answers for patients.Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.Maintain confidentiality of patient and proprietary informationDevelop a working knowledge of company-related security and privacy practicesParticipate in continued education on product changes, new features, and product launchesHelp improve the patient experience by sharing feedback with management to further develop the product, materials, and processesQualified Candidates:High school diploma or GED equivalent. An associate's or Bachelor's degree is a plusNo prior customer service experience required; we're looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environmentSound technical skills, analytical ability, good judgment, and strong operational focusFast learner with strong technical aptitude and the ability to learn complex new software quicklyStrong verbal and written communication skillsComfortable working with ambiguity and shifting prioritiesCurious mindset with a desire to continuously improveSelf-starter and go-getter who takes initiative and ownershipA passion for providing top-notch patient careAbility to work with peers in a team effort and cross-functionallyLocation/Hours:Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PAAvailability for Monday-Friday : 9:30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM ESTOR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm ESTAvailability for rotating Saturday shifts 9am-5pmScheduling flexibility, as your schedule may change over time according to business needsBenefitsMedical, dental, and vision insurance plans that fit your needs401(k) retirement planDaily meal stipend for onsite marketplacePre-tax transit benefits and free onsite parkingFree shuttle service#blinkindeedWhy Join Us:It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.